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ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
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Category Archives: Systems thinking
Publish Articles Promoting Better Management Using Open Journals
William Woodall shared this wonderful article he wrote with George E. P. Box with me, Innovation, Quality Engineering, and Statistics. My thoughts on being able to read it online: Thanks Bill, it is a great article. And thanks for having … Continue reading
Posted in Systems thinking
Tagged culture, marketing, open access, Systems thinking
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Lessons for Managers from Wisconsin and Duke Basketball
What can managers learn from Duke and Wisconsin’s basketball teams? Duke and Wisconsin are in the college basketball championship game tonight. They reached this stage through a great deal of hard work, skill, training and coaching. Raw talent matters to … Continue reading
Posted in Management, Systems thinking
Tagged Madison, management, sports, system thinking, teams, Wisconsin
2 Comments
Strategy Based on Capability and Integrated with Execution
This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the topic of strategy. If you read about management and organizational strategy you will read a lot about planning and alignment and the process of creating a … Continue reading
Posted in Systems thinking
Tagged ASQ Influential Voices, build capability, planning, strategy
2 Comments
Take Advantage of the Strengths Each Person Brings to Work
The players have weaknesses. But it is our job as coaches to find the strengths in what our guys do. They all have strengths, and that’s what we highlight. What really helps is having Russell. He is so committed to … Continue reading
Posted in Management, Respect, Systems thinking
Tagged blame, continual improvement, Madison, managers, managing people, organization as a system, respect for people, teams
7 Comments
Out of Touch Executives Damage Companies: Go to the Gemba
When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading
Posted in Customer focus, Data, Management, Psychology, Systems thinking
Tagged bad management, business, commentary, curiouscat, Customer focus, customer service, Economics, executives, gemba, Google, government, internet, leadership, management, Psychology, regulation, respect for people, sales, targets
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Vision can be a Powerful Driver but Most Often It is Just a Few Pretty Words
This month Bill Troy, the new CEO of ASQ, asked ASQ’s Influential Voices to explore the value of vision to the success of organizations. An aim for the organization is extremely helpful when it allows everyone in the organization to … Continue reading
Gerald Suarez on Creating the Future
I was lucky enough to be hired by Gerald Suarez to work for him at the White House Military Office. The webcast below is speech he gave at TedX Loyola Marymount. The illusion of knowledge is more dangerous that ignorance. … Continue reading
Posted in Career, Management, Systems thinking, webcast
Tagged Books, Career, change, management webcast, planning, Psychology, system thinking, TED
3 Comments
Root Cause, Interactions, Robustness and Design of Experiments
Eric Budd asked on The W. Edwards Deming Institute group (LinkedIn broke the link with a register wall so I removed the link): If observed performance/behavior in a system is a result of the interactions between components–and variation exists in … Continue reading
Building a Great Software Development Team
Elliot: I worked with some of the best programmers I’ve ever known at the tiny, obscure ASEE Adam Solove: Why do you think that happened? They hired for passion, rather than experience? If I had to pick one thing, passion … Continue reading
The Aim Should be the Best Life – Not Work v. Life Balance
My father had the most job satisfaction of anyone I have known. He had no separation between work and life. We toured factories on vacation. I visited Davidson College in North Carolina because he was consulting with a client in … Continue reading →