Monthly Archives: June 2024

Quality is a Journey to Excellence is a 2 day management seminar that Bill Hunter (my father) recorded in 1985 in Green Bay, Wisconsin. The embedded clip shows the second section of a the seminar discussing customers and how to organize your systems to serve customers well. See part one of the seminar, and the full seminar. Some aspects of managing an organization well are quite challenging. But some aspects really are not and yet we still often fail to … Continue reading →