Monthly Archives: January 2023

Expand the View of the System to Find Ways to Improve Results

Posted on January 10, 2023 by John Hunter

Here is an example of improvement made possible by expanding the view of the system (and viewing the results from the perspective of the customer instead of just looking at internal process measures). I was working to improve the processing time for court orders of child support (in the retirement system for the USA federal government). The time to process the court orders was taking far too long (longer than legally allowed). The first process improvements took place in the … Continue reading →

Posted in Management, Process improvement, Systems thinking | Tagged , , ,