-
Categories
- Books
- Career
- Carnival
- China
- Competition
- Creativity
- curiouscat.com
- Customer focus
- Data
- Deming
- Design of Experiments
- Economics
- Education
- Fun
- Health care
- India
- Innovation
- Investing
- IT
- Lean thinking
- Management
- Management Articles
- Manufacturing
- Performance Appraisal
- Popular
- Process improvement
- Psychology
- Public Sector
- Quality tools
- quote
- Respect
- Science
- Six sigma
- Software Development
- Statistics
- Systems thinking
- Tags
- Theory of Constraints
- Toyota Production System (TPS)
- Travel photos
- UK
- webcast
ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
-
Tag Archives: continual improvement
Expand the View of the System to Find Ways to Improve Results
Here is an example of improvement made possible by expanding the view of the system (and viewing the results from the perspective of the customer instead of just looking at internal process measures). I was working to improve the processing … Continue reading
Posted in Management, Process improvement, Systems thinking
Tagged continual improvement, Customer focus, organization as a system, problem solving
Comments Off on Expand the View of the System to Find Ways to Improve Results
How to Lead From Any Level In the Organization
By successfully helping other people get better results, whether it is your manager, peers, or subordinates, you will grow trust and influence with those around you. “You grow your influence with them by showing them that allowing you to have influence is good for them.” The more you show positive outcomes from your input, the more influence you will have over time. Continue reading
Posted in Deming, Management, Systems thinking
Tagged build capability, continual improvement, interview, leadership, management, organization as a system, Psychology, respect for people
Comments Off on How to Lead From Any Level In the Organization
Podcast: Building Organizational Capability
The Software Process and Measurement Cast 420 features an interview with me, by Thomas Cagley, on Building Organizational Capability (download podcast). John Hunter in the podcast: Changing how organizations are managed makes a huge difference in people’s lives, not all … Continue reading
Continually Improving Using a Focus on Delighting Customers
ASQ asked the ASQ influential voices to respond to this question: What is the best way to ensure quality and customer integration grow together? When I first got involved in the quality field that name (quality) seemed to vague for … Continue reading
Transforming a Management System – A Case Study From the Madison Wisconsin Police Department
This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz (buy via Amazon). Transformational Steps A Case Study Madison, Wisconsin (1981-1993) Step 1: Educate and inform everyone in the organization … Continue reading
Posted in Customer focus, Data, Deming, Management, Respect, Statistics
Tagged Books, case study, change, continual improvement, Customer focus, Data, Deming, leadership, Madison, management, organization as a system, Public Sector, respect for people, TQM, transformation
6 Comments
Don’t Ignore Customer Complaints
I find Paul Graham’s ideas very useful. I disagree with his recent tweet though. Update: See note at bottom of the post – Paul tweeted that his original tweet was wrong. Base your assessment of the merit of an idea … Continue reading
Take Advantage of the Strengths Each Person Brings to Work
The players have weaknesses. But it is our job as coaches to find the strengths in what our guys do. They all have strengths, and that’s what we highlight. What really helps is having Russell. He is so committed to … Continue reading
Posted in Management, Respect, Systems thinking
Tagged blame, continual improvement, Madison, managers, managing people, organization as a system, respect for people, teams
7 Comments
Root Cause, Interactions, Robustness and Design of Experiments
Eric Budd asked on The W. Edwards Deming Institute group (LinkedIn broke the link with a register wall so I removed the link): If observed performance/behavior in a system is a result of the interactions between components–and variation exists in … Continue reading
A Good Management System is Robust and Continually Improving
imagine various people working within it, somehow swapping out gears and cogs without the clock stopping or slowing down even a little. This is a fairly good quote on a good management system. Some people might not like the mechanistic … Continue reading
Revolutionary Management Improvement May Be Needed But Most Management Change is Evolutionary
This month the ASQ Influential Bloggers were asked to respond to the question – will the future of quality be evolutionary or revolutionary? I think it has been and will continue to be both. Revolutionary change is powerful but very … Continue reading →