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Author Archives: John Hunter
Expand the View of the System to Find Ways to Improve Results
Here is an example of improvement made possible by expanding the view of the system (and viewing the results from the perspective of the customer instead of just looking at internal process measures). I was working to improve the processing … Continue reading
Posted in Management, Process improvement, Systems thinking
Tagged continual improvement, Customer focus, organization as a system, problem solving
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Annual Performance Evaluations are a Poor Management Practice
Sports provides visible examples of the futility of accurate performance appraisal. We have athletes who thousands of people devote a huge amount of time to dissecting their strengths and weaknesses and those evaluations are constantly shown to be wrong. Teams … Continue reading
Posted in Career, Deming, Performance Appraisal, Systems thinking
Tagged Career, Deming, Performance Appraisal, Psychology, theory of knowledge
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John Hunter Online
Years ago I would publish multiple blog posts here every month. More recently I have posted several blog posts a year. For those interested I have several options to receive more frequent updates. Feeds of my previous management blog posts … Continue reading
Interview of Bill Hunter: Statistical Variability and Interactions
Interview of Bill Hunter on Statistical Variability and Interactions by Peter Scholtes, 1986: In this interview Bill Hunter describes how results are made up of the impact and interactions of many variables. Many of those variables we don’t know about … Continue reading
Posted in Data, Management, Statistics, webcast
Tagged Bill Hunter, experiments, interview, learning, Peter Scholtes, Statistics, variation, webcast
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Profound Podcast with John Hunter, Part Two
John Willis interviewed me for his Profound podcast series, this posts is about part two of the interview (listen to part two of the podcast, John Hunter – Curious Cat). See my post on part one of the interview. John … Continue reading
Posted in Deming, Management, Psychology, Respect
Tagged Bill Hunter, Deming, interview, John Hunter, Joy in Work, podcast, Psychology, respect for people
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Profound Podcast: John Hunter – Curious Cat
John Willis interviewed me for his Profound podcast series (listen to part one of the podcast, John Hunter – Curious Cat) John Hunter, Hurricane Ridge Trail, Olympic National Park This post provides links to more information on what we discussed … Continue reading
Posted in Deming, Design of Experiments, Management
Tagged Data, Deming, John Hunter, podcast
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Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better Management Practices
Interview with Bill Hunter, Brian Joiner and Peter Scholtes (listen to the interview) on a Public Affair, National Public Radio about improving management practices in the USA. The interview is over 30 years old now but the better management ideas … Continue reading
Posted in Data, Deming, Management, Process improvement, Public Sector, Statistics, Systems thinking
Tagged application, Bill Hunter, Brian Joiner, Data, management, Peter Scholtes, podcast, problem solving, Psychology, Public Sector, respect for people, Statistics
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Learning from Customers
Don’t make it hard for customers to be heard. Provide training and tools to employees to document customers voices. Train employees to learn as much as possible from customers. Value the time employees spend listening to customers and learning from … Continue reading
Posted in Customer focus, Management
Tagged critical thinking, culture, Customer focus, customer service, Data, feedback, learning
1 Comment
Most Popular Posts on the Curious Cat Management Improvement Blog in 2020
These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2020 (as measured by page views recorded by my analytics application). I wrote very few posts for this blog last year. The historical Curious Cat … Continue reading
Posted in curiouscat.com, Popular
Tagged blogs, Popular
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Interview of Bill Hunter: Improving Quality and Productivity in Organizations
Interview of William G. Hunter on Improving Quality and Productivity in Organizations by Peter Scholtes. Bill taught a course at the University of Wisconsin – Madison, Improving Quality and Productivity in Organizations, which was co-sponsored by the business school, statistics … Continue reading
Posted in Management, Psychology, Respect, Systems thinking
Tagged Bill Hunter, Education, learning, Madison, Peter Scholtes, Psychology, respect for people, webcast
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