Author Archives: John Hunter

Quality is a Journey to Excellence

I recently uncovered this 2 day management seminar that Bill Hunter (my father) recorded in 1985 in Green Bay, Wisconsin. The embedded clip shows the first section of a the seminar. There is a bit of presentation that is outdated … Continue reading

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Remembering Brian Joiner

I knew Brian Joiner as a child growing up in Madison, Wisconsin. He and my father worked together and our families spent time together. As I grew I interacted with Brian in my professional life and that relationship made my … Continue reading

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Expand the View of the System to Find Ways to Improve Results

Here is an example of improvement made possible by expanding the view of the system (and viewing the results from the perspective of the customer instead of just looking at internal process measures). I was working to improve the processing … Continue reading

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Annual Performance Evaluations are a Poor Management Practice

Sports provides visible examples of the futility of accurate performance appraisal. We have athletes who thousands of people devote a huge amount of time to dissecting their strengths and weaknesses and those evaluations are constantly shown to be wrong. Teams … Continue reading

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John Hunter Online

Years ago I would publish multiple blog posts here every month. More recently I have posted several blog posts a year. For those interested I have several options to receive more frequent updates. Feeds of my previous management blog posts … Continue reading

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Interview of Bill Hunter: Statistical Variability and Interactions

Interview of Bill Hunter on Statistical Variability and Interactions by Peter Scholtes, 1986: In this interview Bill Hunter describes how results are made up of the impact and interactions of many variables. Many of those variables we don’t know about … Continue reading

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Profound Podcast with John Hunter, Part Two

John Willis interviewed me for his Profound podcast series, this posts is about part two of the interview (listen to part two of the podcast, John Hunter – Curious Cat). See my post on part one of the interview. John … Continue reading

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Profound Podcast: John Hunter – Curious Cat

John Willis interviewed me for his Profound podcast series (listen to part one of the podcast, John Hunter – Curious Cat) John Hunter, Hurricane Ridge Trail, Olympic National Park This post provides links to more information on what we discussed … Continue reading

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Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better Management Practices

Interview with Bill Hunter, Brian Joiner and Peter Scholtes (listen to the interview) on a Public Affair, National Public Radio about improving management practices in the USA. The interview is over 30 years old now but the better management ideas … Continue reading

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Learning from Customers

Don’t make it hard for customers to be heard. Provide training and tools to employees to document customers voices. Train employees to learn as much as possible from customers. Value the time employees spend listening to customers and learning from … Continue reading

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