Monthly Archives: February 2008

Management Improvement Carnival #30

Please submit your favorite management posts to the carnival. Read the previous management carnivals. How not to improve a process – “It is not enough to think you know what’s right for the process, if you don’t understand how the … Continue reading

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Customers Get Dissed and Tell

There are those rare companies where interacting with them is not a dreaded experience: Trader Joe’s, Southwest Airlines, Ritz Carlton, Crutchfield, Cannon, Groovix. There are not many. And even just providing something that just works is seen as a treat. … Continue reading

Posted in Customer focus, Deming, Management, Psychology | Tagged , , , , , , , , | 7 Comments

Lean Six Sigma Case Studies

ValuMetrix Services provides some really nice lean six sigma case studies. Simple short but still with enough detail to actually provide some sense of what is going on. While on the topic of online case studies let me plug the … Continue reading

Posted in, Health care, Lean thinking, Management, Quality tools, Toyota Production System (TPS) | Tagged , , , | 1 Comment

Corporations Do Not Exist Solely to Maximize the Bottom Line

Do corporations exist solely to maximize their bottom lines? We don’t think so., Forbes Magazine: When Bill Gates suggested recently that corporations should sacrifice profits to the public welfare, practicing what he called “creative capitalism,” he wasn’t the first robber … Continue reading

Posted in Deming, Economics, Management, Toyota Production System (TPS) | Tagged , , , , , | 3 Comments

Car Powered Using Compressed Air

Jules Verne predicted cars would run on air. The Air Car is making that a reality. The car would be powered by compressed air. Certainly seem like an interesting idea. Air car ready for production: Refueling is simple and will … Continue reading

Posted in Fun, India, Innovation, Lean thinking, Management, Science, Toyota Production System (TPS) | Tagged , , , , , , , , , , , | 11 Comments

Toyota Presses On

At Toyota, a Global Giant Reaches for Agility With plants in 27 countries, more new factories under construction and workers speaking languages that include Russian and Turkish, Toyota’s top executives are trying a difficult balancing act – replicating the company’s … Continue reading

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Losing Consumers’ Trust

Last week their was a recall of 143 million pounds of beef in the USA. Lets take a short systemic view at what is going on. The public has an interest in a safe food supply which is difficult to … Continue reading

Posted in Economics, Management, Psychology, Science, Systems thinking | Tagged , , , , , , , , , | 5 Comments

User Happiness with Search Engines

Awhile back I wrote about why I didn’t think the American Customer Satisfaction Index claim that Yahoo beat Google for customer satisfaction was evidence of a broken indicator. Well here is another indicator, but this time it puts Google clearly … Continue reading

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What Motivates Programmers?

A fun read on What motivates programmers? I will start with a question, if you have a spare £400 in your development budget do you A) Reward your star programmer with a £400 bonus or B) Buy him a 24 … Continue reading

Posted in IT, Management, Psychology | Tagged , | 5 Comments

Severance Plans to Respect People

Yahoo’s Severance Plans a Defense Against Microsoft? Yahoo’s board of directors has created an expansive severance package for all full-time employees who are either terminated without “cause” or leave on their own with “good reason” following a “change in control … Continue reading

Posted in Creativity, Management, Respect | Comments Off on Severance Plans to Respect People