Monthly Archives: July 2013

Design of Experiments: The Process of Discovery is Iterative

Posted on July 30, 2013 by John Hunter

This video is another excerpt on the design of experiments videos by George Box, see previous posts: Introduction to Fractional Factorial Designed Experiments and The Art of Discovery. This video looks at learning about experimental design using paper helicopters (the paper linked there may be of interest to you also). [the video is no longer available online] In this example a screening experiment was done first to find those factors that have the largest impact on results. Once the most … Continue reading →

Posted in Design of Experiments, Management, Process improvement, Quality tools, Statistics | Tagged , , , , , , | 3 Comments

Your Online Presence and Social Networks for Managers

Posted on July 17, 2013 by John Hunter

This month Paul Borawski asked ASQ’s Influential Voices which

Posted in Career | Tagged , , , , , , | 1 Comment

Management Improvement Carnival #197

Posted on July 15, 2013 by John Hunter

Mark Graban is hosting the 197th edition of the Management Improvement Carnival on his Lean Blog, highlights include: Michel Baudin’s Blog – “The Toyota Way 2001: the Necronomicon of Lean“: Michel wrote a great post about reflections on the internal “Toyota Way” document that was created in 2001. He says, “A document of this type about the way a company does business gives employees a framework to understand management decisions and business processes. The challenge in publishing it — even … Continue reading →

Posted in Carnival

Stated Versus Revealed Preference

Posted on July 9, 2013 by John Hunter

My father provided me a good example of the flawed thinking of relying on stated preference when I was growing up. Stated preference is, as you might deduce, the preferences voiced by customers when you ask. This is certainly useful but people’s stated preference often do not match there actions. And for a business, actions that lead to customers are more important than claims potential customers make about what will make them customers. His example was that if you ask … Continue reading →

Posted in Customer focus, Popular, Psychology | Tagged , , , , , , , | 8 Comments

Curious Cat Management Improvement Carnival #196

Posted on July 1, 2013 by John Hunter

The Curious Cat Management Improvement Carnival is published twice each month. The posts selected for the carnival focus on the areas of management improvement I have focused on in the Curious Cat Management Improvement Guide since 1996: Deming, lean thinking, leadership, innovation, respect for people, customer focus, etc.. The Management Work Ethic by Bill Waddell – “How on earth the folks in charge can trash the lives of 2,000 employees and their families in order to beat an earnings estimate, … Continue reading →

Posted in Carnival