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Tag Archives: Quality tools
Quality of the Entire Customer Experience
There is a difference in the way many organizations are managed today and managing with an understanding of your organization as a system aligned toward customer focused continual improvement. The ability to create great customer experiences is much easier with a management system based on customer focused continual improvement principles than one without. Continue reading
Posted in Customer focus, Management, Psychology
Tagged ASQ Influential Voices, Customer focus, management, Psychology, Quality tools, respect for people, Systems thinking, usability
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Improving Management with Tools and Knowledge
Too often today I hear people disparaging management tools/concepts (PDSA cycle, mistake proofing, flowcharts, design of experiments, gemba…). The frequently voiced notion is that tools are being applied and not helping improve management in the organization. But it seems to … Continue reading
Posted in Quality tools, Systems thinking
Tagged culture, interactions, management concepts, management system, management tool, Quality tools
1 Comment
Applying Improvement Concepts and Tools to Your Daily Life
This month the ASQ Influential Voices is taking a bit different approach. This month we are looking at applying quality tools in our personal life based on the post from other influential voice, Sunil Kaushik: How Lean Helped Me Travel … Continue reading
Posted in Quality tools, Travel photos
Tagged ASQ Influential Voices, Bill Hunter, Quality tools, Travel photos
2 Comments
Visual Management and Mistake-Proofing for Prescription Pills
Good ideas often just require some sensible thought to think of an improved approach. Management concepts can help guide such thinking, such as mistake-proofing and visual management. To apply visual management requires giving a bit of thought to how to … Continue reading
Magnetic White-Board Kanban Card Options
Just some quick ideas for Kanban whiteboard magnetic card options from a question I answered on Reddit. Here is the best lean solution: Trying Out My Agile Kanban Board from Jon Miller. Why, well mainly I am kidding about it … Continue reading
Posted in Lean thinking, Quality tools
Tagged agile management, kanban, lean manufacturing, productivity, project management, Quality tools, tips, usability, visual management
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Root Cause, Interactions, Robustness and Design of Experiments
Eric Budd asked on The W. Edwards Deming Institute group (LinkedIn broke the link with a register wall so I removed the link): If observed performance/behavior in a system is a result of the interactions between components–and variation exists in … Continue reading
George Box Webcast on Statistical Design in Quality Improvement
George Box lecture on Statistical Design in Quality Improvement at the Second International Tampere Conference in Statistics, University of Tampere, Finland (1987). Early on he shows a graph showing the problems with American cars steady over a 10 years period. … Continue reading
Posted in Creativity, Data, Innovation, Management, Process improvement, Psychology, Quality tools, Science, Statistics
Tagged control chart, Design of Experiments, Europe, experiments, George Box, interactions, learning, management history, Process improvement, Quality tools, Science, Statistics, webcast
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Interview on PDSA, Deming, Strategy and More
Bill Fox interviewed me and has posted part one of the interview on his web site: Predicting Results in the Planning Stage (sorry, the link has been hijacked to forward to an unrelated page [so obviously I removed the link], … Continue reading
Resources for Using the PDSA Cycle to Improve Results
Using the PDSA cycle (plan-do-study-act) well is critical to building a effective management system. This post provides some resources to help use the improvement cycle well. I have several posts on this blog about using the PDSA cycle to improve … Continue reading
Jeff Bezos: Innovation, Experiments and Long Term Thinking
Jeff Bezos, bought the Washington Post. He has long showed a willingness to take a long term view at Amazon. He is taking that same thinking to the Washington Post: In my experience, the way invention, innovation and change happen … Continue reading
Posted in Creativity, Customer focus, Innovation, Process improvement
Tagged Bezos, business, business model, Customer focus, experiments, long term thinking, PDSA, Quality tools
2 Comments
