Tag Archives: Quality tools

Quality of the Entire Customer Experience

Posted on March 14, 2018 by John Hunter

There is a difference in the way many organizations are managed today and managing with an understanding of your organization as a system aligned toward customer focused continual improvement. The ability to create great customer experiences is much easier with a management system based on customer focused continual improvement principles than one without. Continue reading →

Posted in Customer focus, Management, Psychology | Tagged ASQ Influential Voices, Customer focus, management, Psychology, Quality tools, respect for people, Systems thinking, usability | Comments Off

Improving Management with Tools and Knowledge

Posted on May 10, 2017 by John Hunter

Too often today I hear people disparaging management tools/concepts (PDSA cycle, mistake proofing, flowcharts, design of experiments, gemba…). The frequently voiced notion is that tools are being applied and not helping improve management in the organization. But it seems to … Continue reading →

Posted in Quality tools, Systems thinking | Tagged culture, interactions, management concepts, management system, management tool, Quality tools | 1 Comment

Applying Improvement Concepts and Tools to Your Daily Life

Posted on July 7, 2015 by John Hunter

This month the ASQ Influential Voices is taking a bit different approach. This month we are looking at applying quality tools in our personal life based on the post from other influential voice, Sunil Kaushik: How Lean Helped Me Travel … Continue reading →

Posted in Quality tools, Travel photos | Tagged ASQ Influential Voices, Bill Hunter, Quality tools, Travel photos | 2 Comments

Visual Management and Mistake-Proofing for Prescription Pills

Posted on May 5, 2015 by John Hunter

Good ideas often just require some sensible thought to think of an improved approach. Management concepts can help guide such thinking, such as mistake-proofing and visual management. To apply visual management requires giving a bit of thought to how to … Continue reading →

Posted in Management | Tagged curiouscat, Customer focus, design, Health care, health care system, management concepts, management system, management tools, mistake-proofing, Process improvement, process thinking, Quality tools, user experience, visual management | 4 Comments

Magnetic White-Board Kanban Card Options

Posted on September 2, 2014 by John Hunter

Just some quick ideas for Kanban whiteboard magnetic card options from a question I answered on Reddit. Here is the best lean solution: Trying Out My Agile Kanban Board from Jon Miller. Why, well mainly I am kidding about it … Continue reading →

Posted in Lean thinking, Quality tools | Tagged agile management, kanban, lean manufacturing, productivity, project management, Quality tools, tips, usability, visual management | Comments Off

Root Cause, Interactions, Robustness and Design of Experiments

Posted on June 18, 2014 by John Hunter

Eric Budd asked on The W. Edwards Deming Institute group (LinkedIn broke the link with a register wall so I removed the link): If observed performance/behavior in a system is a result of the interactions between components–and variation exists in … Continue reading →

Posted in Management, Process improvement, Systems thinking | Tagged continual improvement, problem solving, Process improvement, process thinking, Quality tools, root cause, Software Development, Systems thinking | 4 Comments

George Box Webcast on Statistical Design in Quality Improvement

Posted on June 11, 2014 by John Hunter

George Box lecture on Statistical Design in Quality Improvement at the Second International Tampere Conference in Statistics, University of Tampere, Finland (1987). Early on he shows a graph showing the problems with American cars steady over a 10 years period. … Continue reading →

Posted in Creativity, Data, Innovation, Management, Process improvement, Psychology, Quality tools, Science, Statistics | Tagged control chart, Design of Experiments, Europe, experiments, George Box, interactions, learning, management history, Process improvement, Quality tools, Science, Statistics, webcast | Comments Off

Interview on PDSA, Deming, Strategy and More

Posted on May 8, 2014 by John Hunter

Bill Fox interviewed me and has posted part one of the interview on his web site: Predicting Results in the Planning Stage (sorry, the link has been hijacked to forward to an unrelated page [so obviously I removed the link], … Continue reading →

Posted in Deming, Management, Process improvement, Quality tools | Tagged curiouscat, Deming, experiments, interview, John Hunter, learning, management system, management tools, PDSA, Process improvement, Quality tools, strategy | 5 Comments

Resources for Using the PDSA Cycle to Improve Results

Posted on October 28, 2013 by John Hunter

Using the PDSA cycle (plan-do-study-act) well is critical to building a effective management system. This post provides some resources to help use the improvement cycle well. I have several posts on this blog about using the PDSA cycle to improve … Continue reading →

Posted in Deming, Management, Process improvement, Quality tools | Tagged continual improvement, Deming, evidence based management, experiments, online resources, PDSA, Process improvement, Quality tools, tips | 5 Comments

Jeff Bezos: Innovation, Experiments and Long Term Thinking

Posted on September 4, 2013 by John Hunter

Jeff Bezos, bought the Washington Post. He has long showed a willingness to take a long term view at Amazon. He is taking that same thinking to the Washington Post: In my experience, the way invention, innovation and change happen … Continue reading →

Posted in Creativity, Customer focus, Innovation, Process improvement | Tagged Bezos, business, business model, Customer focus, experiments, long term thinking, PDSA, Quality tools | 2 Comments