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Tag Archives: Public Sector
Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better Management Practices
Interview with Bill Hunter, Brian Joiner and Peter Scholtes (listen to the interview) on a Public Affair, National Public Radio about improving management practices in the USA. The interview is over 30 years old now but the better management ideas … Continue reading
Posted in Data, Deming, Management, Process improvement, Public Sector, Statistics, Systems thinking
Tagged application, Bill Hunter, Brian Joiner, Data, management, Peter Scholtes, podcast, problem solving, Psychology, Public Sector, respect for people, Statistics
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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department
This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz (buy via Amazon). Transformational Steps A Case Study Madison, Wisconsin (1981-1993) Step 1: Educate and inform everyone in the organization … Continue reading
Posted in Customer focus, Data, Deming, Management, Respect, Statistics
Tagged Books, case study, change, continual improvement, Customer focus, Data, Deming, leadership, Madison, management, organization as a system, Public Sector, respect for people, TQM, transformation
6 Comments
George Box Articles Available for a Short Time
A collection of George Box articles have been selected for a virtual George Box issue by David M. Steinberg and made available online. George E. P. Box died in March 2013. He was a remarkably creative scientist and his celebrated … Continue reading
Posted in Creativity, Deming, Management, Psychology, Public Sector
Tagged Deming, George Box, management, Management Articles, management system, open access, Psychology, Public Sector, respect for people, Science, society, Statistics
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Stu Hunter Discussing Bill Hunter, Statistics for Experimenters and EVOP
In this clip, Stu Hunter talks about Bill Hunter (my father, and no relation to Stu Hunter), Statistics for Experimenters and EVolutionary OPerations (EVOP). Stu mentions Bill Hunter’s work with the City of Madison, which started with the First Street … Continue reading
Posted in Data, Statistics
Tagged Bill Hunter, Design of Experiments, evop, George Box, Madison, Public Sector, Six sigma, Statistics, Statistics for Experimenters, webcasts
1 Comment
Quality Processes in Unexpected Places
This month Paul Borawski asked ASQ’s Influential Voices to explore the use of quality tools in unexpected places. The most surprising example of this practice that I recall is the Madison, Wisconsin police department surveying those they arrested to get … Continue reading
Posted in Creativity, Customer focus, Data, Innovation, Management, Process improvement, Public Sector, Respect
Tagged ASQ Influential Voices, Creativity, Customer focus, customer service, leadership, Lean thinking, Madison, Process improvement, Public Sector, respect for people, Systems thinking
5 Comments
Better Management in Government
This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on quality management in the public sector. I have been involved in quality improvement in government at the Office of Secretary of Defense … Continue reading
Posted in Deming, Public Sector
Tagged ASQ Influential Voices, government, leadership, management, Public Sector
2 Comments
ASQ Influential Voices
I am joining the ASQ Influential Voices project for 2012. The effort started last year when ASQ chose a few people to participate in a group effort to share their thoughts on various topics in quality improvement. I have been … Continue reading
Posted in Management
Tagged ASQ Influential Voices, John Hunter, Public Sector, quality, William Hunter
4 Comments
Web Seminar with Gerald Suarez: Better Thinking About Leadership
In2In offers some great opportunities for those interested in management improvement. Their conference is excellent. They also offer various conference calls with speakers knowledgeable about Deming and Ackoff’s ideas. These normally take the form of conference call presentations (similar to … Continue reading
Posted in Deming, Management, Public Sector, Systems thinking
Tagged Ackoff, Deming, leadership, learning, Public Sector, seminar, training
1 Comment
Dr. Deming in 1980 on Product Quality in Japan and the USA
I posted an interesting document to the Curious Cat Management Library: it includes Dr. Deming’s comments as part of a discussion organized by the Government Accounting Office in 1980 on Quality in Japan and the United States. The document provides … Continue reading
Posted in Deming, Management, Psychology, Public Sector, Quality tools, quote, Respect, Statistics, Systems thinking
Tagged continual improvement, curiouscat, Deming, government, Japan, Lean thinking, management, management history, managing people, Process improvement, Psychology, Public Sector, quality, Quality tools, quote, respect for people, SPC, Statistics, Systems thinking, variation
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How ‘Buy American’ Can Hurt U.S. Firms
How ‘Buy American’ Can Hurt U.S. Firms Canadian communities angered by perceived American chauvinism have started a Buy Canadian campaign to exclude U.S. bidders from municipal contracts. “If that sticks, well, there goes 25% of my business,” said Mr. Pokorsky. … Continue reading
Posted in Competition, Economics, Lean thinking, Systems thinking
Tagged Economics, Manufacturing, Public Sector, Systems thinking, Wisconsin
2 Comments
