Tag Archives: TQM

Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Posted on March 10, 2015 by John Hunter

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz (buy via Amazon). Transformational Steps A Case Study Madison, Wisconsin (1981-1993) Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. This step must be passionately led by the top leader. Begin discussion with top management team and train them. Discuss and ask employees; get feedback from them. Share feedback with the chief … Continue reading →

Posted in Customer focus, Data, Deming, Management, Respect, Statistics | Tagged , , , , , , , , , , , , , , | 6 Comments

2009 Deming Prize

Posted on October 16, 2009 by John Hunter

The Union Japanese Scientists and Engineers (JUSE) has awarded Niigata Diamond Electric (Japan) and Siam White Cement Company (Thailand) the Deming prize. Organizations receiving the Deming Prize since 2000 by country (prior to that almost all winners were from Japan): Country Prizes India 15 Thailand 9 Japan 5 USA 1 Singapore 1 The 2009 Deming Prize for Individuals went to Dr. Hiroshi Osada, Professor, Graduate School of Innovation Management, Tokyo Institute of Technology. Previous recipients include: Kaoru Ishikawa, Genichi Taguchi, … Continue reading →

Posted in Deming, Management | Tagged , , , , | 4 Comments

National Medal of Technology and Innovation

Posted on October 16, 2008 by John Hunter

Armand V. Feigenbaum received the 2007 National Medal of and Technology and Innovation for his leadership in the development of the economic relationship of quality costs, productivity improvement, and profitability, and for his pioneering application of economics, general systems theory and technology, statistical methods, and management principles that define The Total Quality Management approach for achieving performance excellence and global competitiveness. In 1987, Dr. W. Edwards Deming received the medal for his forceful promotion of statistical methodology, for his contributions … Continue reading →

Posted in Deming, Management | Tagged , , ,

TQM for the Water Business

Posted on July 1, 2006 by John Hunter

How dealers can put TQM to work [the broken link was removed] by Brian Cusimano Deming did not like the term TQM. It was not defined, so each person using it meant something different. And the faddish nature of the term drew a large number of “hacks” (consultants who spoke with authority but without knowledge). Seeing the term TQM used now however, I find refreshing. To use the term TQM you must go against the temptation to talk only about … Continue reading →

Posted in Management, Quality tools | Tagged , , ,

Management Improvement Flavors

Posted on November 27, 2005 by John Hunter

Lean Manufacturing Visionary Jim Womack On Frontiers Of Lean Thinking [broken link has been removed], webcast and additional questions and answers: Question: For a firm seeking to improve — what comes first? Six Sigma quality or lean implementation? James Womack: Agh! These are all the same thing. You need to start with the value stream for every product, draw a map of its current state, and ask about each step: Is it valuable? Is it capable? Is it available? Is … Continue reading →

Posted in Deming, Lean thinking, Management, Popular, quote, Six sigma, Toyota Production System (TPS) | Tagged , , , , , , , | 6 Comments

Who Influences Your Thinking?

Posted on March 10, 2005 by John Hunter

Comments on Who Influences Your Thinking? [broken link removed] – Survey results [broken link removed] > 1. Are people getting most of their information > from other sources? That would be my guess. Similar to the phenomenon of “the long tail” which is an interesting topic in its own right. We tend to focus on the popular few (books, musicians, movies, authors, computer programs…) but often the sum of the less popular many is more significant. See: The Long Tail … Continue reading →

Posted in Management, quote | Tagged , , , , , , , , , , , , , | 4 Comments

Management Improvement History

Posted on September 23, 2004 by John Hunter

I do believe we need to improve our practice of Quality (and to do that we need to understand what happened in the past and why it was not more successful). The idea that Design of Experiments (DoE) was at the core of some Quality Movement to me is not at all accurate. In my experience only a few Quality professionals today understand what it means and how it should be applied. The idea that it was common place in the 40’s I seriously doubt (though I don’t have first hand knowledge of this). I find it difficult to believe we would have decided to stop using DoE if it was commonly done previously. The understanding I have from those that should know (like George Box and previously my father – Bill Hunter) is that it was not at all common practice and still is not outside of a few industries and even there it is isolated in the domain of a few experts. Continue reading →

Posted in Deming, Design of Experiments, Lean thinking, Management, Popular, Process improvement, Quality tools, Six sigma, Statistics | Tagged , , , , , , , , , , , , | 4 Comments