Tag Archives: TQM

Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz (buy via Amazon). Transformational Steps A Case Study Madison, Wisconsin (1981-1993) Step 1: Educate and inform everyone in the organization … Continue reading

Posted in Customer focus, Data, Deming, Management, Respect, Statistics | Tagged , , , , , , , , , , , , , , | 6 Comments

2009 Deming Prize

The Union Japanese Scientists and Engineers (JUSE) has awarded Niigata Diamond Electric (Japan) and Siam White Cement Company (Thailand) the Deming prize. Organizations receiving the Deming Prize since 2000 by country (prior to that almost all winners were from Japan): … Continue reading

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National Medal of Technology and Innovation

Armand V. Feigenbaum received the 2007 National Medal of and Technology and Innovation for his leadership in the development of the economic relationship of quality costs, productivity improvement, and profitability, and for his pioneering application of economics, general systems theory … Continue reading

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TQM for the Water Business

How dealers can put TQM to work [the broken link was removed] by Brian Cusimano Deming did not like the term TQM. It was not defined, so each person using it meant something different. And the faddish nature of the … Continue reading

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Management Improvement Flavors

Lean Manufacturing Visionary Jim Womack On Frontiers Of Lean Thinking [broken link has been removed], webcast and additional questions and answers: Question: For a firm seeking to improve — what comes first? Six Sigma quality or lean implementation? James Womack: … Continue reading

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Who Influences Your Thinking?

Comments on Who Influences Your Thinking? [broken link removed] – Survey results [broken link removed] > 1. Are people getting most of their information > from other sources? That would be my guess. Similar to the phenomenon of “the long … Continue reading

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Management Improvement History

I do believe we need to improve our practice of Quality (and to do that we need to understand what happened in the past and why it was not more successful). The idea that Design of Experiments (DoE) was at the core of some Quality Movement to me is not at all accurate. In my experience only a few Quality professionals today understand what it means and how it should be applied. The idea that it was common place in the 40’s I seriously doubt (though I don’t have first hand knowledge of this). I find it difficult to believe we would have decided to stop using DoE if it was commonly done previously. The understanding I have from those that should know (like George Box and previously my father – Bill Hunter) is that it was not at all common practice and still is not outside of a few industries and even there it is isolated in the domain of a few experts. Continue reading

Posted in Deming, Design of Experiments, Lean thinking, Management, Popular, Process improvement, Quality tools, Six sigma, Statistics | Tagged , , , , , , , , , , , , | 4 Comments