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Monthly Archives: January 2017
Most Popular Management and Leadership Quotes on Our Site in 2016
These were the most popular quotes on the Curious Cat Management and Leadership Quotes web site in 2016 (based on page views). Follow the link on the quote text for the source and more information on the quote. Having no problems is the biggest problem of all. – Taiichi Ohno Performance appraisal is that occasion when once a year you find out who claims sovereignty over you. – Peter Block Don’t look with your eyes, look with your feet. Don’t … Continue reading
Cater to Customers Desires to Achieve Customer Delight
Customer delight requires understanding your customers needs and desires. Often even your customers don’t understand these well. Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight those customers benefit greatly from that effort. To build a sustainable enterprise you must provide value customers will appreciate. Your customers do not have one unified set of desires. Some customers may want as good an experience as is possible … Continue reading
20 Most Popular Posts on the Curious Cat Management Blog in 2016
These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2016 (as measured by page views, as recorded by my analytics application). Toyota Post Record Profit: Splits $15 million in Pay and Bonus for top 21 Executives (2014) Stated Versus Revealed Preference (2013) The Toyota Way – Two Pillars (2010) The Purpose of an Organization (2005) One factor at a time (OFAT) Versus Factorial Designs (2011) How to Manage What You Can’t Measure (2010)* Keys … Continue reading
Posted in curiouscat.com, Management, Popular
Tagged blogs, leadership, management, Popular