Monthly Archives: July 2009

Lean Manufacturing Webcast from India

This lean thinking webcast from India actually does a pretty decent job of providing an overview (for a business TV channel) even if they get some things a bit confused. The discuss TQM in India preceding lean which is an … Continue reading

Posted in Deming, India, Lean thinking, Management, Toyota Production System (TPS), webcast | Tagged , , , , | 1 Comment

Akio Toyoda’s Message Shows Real Leadership

Speech by Akio Toyoda Since the birth of Toyota, the company‚Äôs philosophy has always been to “contribute to society.” … “Contributing to society” at Toyota means two things. First, it means, “to manufacture automobiles that meet the needs of society … Continue reading

Posted in Customer focus, Deming, Lean thinking, Management, Manufacturing, quote, Systems thinking, Toyota Production System (TPS) | Tagged , , , , , , , , , , | 14 Comments

Zappos and Amazon Sitting in a Tree…

Amazon is acquiring the unique company – Zappos: we have written about Zappos previously: Paying New Employees to Quit. Jeff Bezos uses the webcast above to talk to the employees of Zappos. Excellent job. The letter from Tony Hsieh, the … Continue reading

Posted in Creativity, Customer focus, Deming, Fun, Innovation, Investing, Management, Respect, Systems thinking | Tagged , , , , , , , | 7 Comments

Narcissistic Cadre of Senior Executives

In yet another voice against the looting mentality of the current crop of executives Chris Bones, dean of Henley Business School writes a A crisis of confidence? This has resulted in the creation of a narcissistic cadre of senior executives … Continue reading

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Management Improvement Carnival #70

Shaun Sayers is hosting the Management Improvement Carnival #70 on the Capable People blog, highlights include: 8 ways to get total involvement by Jon Miller: “How do we get total involvement from our people in the good things?” Total company … Continue reading

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Three Years of Real-World IT Projects In Ruby

Nice webcast by Martin Fowler, Three Years of Real-World Ruby. This talk is probably only of interest to those of you in software development, but for them I think it is an excellent presentation. At work we have been use … Continue reading

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Management Improvement Carnival #69

The Curious Cat Management Improvement Carnival provide links to recent blog posts for those interesting in improving management of organizations. Starving the Golden Goose by Michael Neiss – “Where they [the Human Resource Department] should be obsessed with growing talent, … Continue reading

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Peter Scholtes

Peter Scholtes died peacefully this morning [11 July 2009] in Madison, Wisconsin. His family was with him. My father wrote about the First Street Garage project in W. Edwards Deming’s Out of the Crisis (pages 245-247). Peter (who was working … Continue reading

Posted in Deming, Management, quote, Systems thinking | Tagged , , , , , | 34 Comments

Management By IT Crowd Bosses

The IT Crowd is a great BBC show on an IT support office in a large organization. The IT staff are knowledgeable and tired of dealing with foolish users of IT. And you wouldn’t want to watch for any customer … Continue reading

Posted in IT, Management, Psychology, Respect | Tagged , , , , , | 3 Comments

United Breaks Guitars

Unfortunately companies like United have created cultures where people take pride in doing their job poorly. And the continued long term customer hostility companies take shows no sign of letting up. My suggestion is to take Southwest or Jet Blue … Continue reading

Posted in Customer focus, Management, webcast | Tagged , , , | 2 Comments