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Monthly Archives: July 2009
Lean Manufacturing Webcast from India
This lean thinking webcast from India actually does a pretty decent job of providing an overview (for a business TV channel) even if they get some things a bit confused. The discuss TQM in India preceding lean which is an … Continue reading
Posted in Deming, India, Lean thinking, Management, Toyota Production System (TPS), webcast
Tagged India, Lean thinking, Toyota Production System (TPS), webcast, Womack
1 Comment
Akio Toyoda’s Message Shows Real Leadership
Speech by Akio Toyoda Since the birth of Toyota, the company’s philosophy has always been to “contribute to society.” … “Contributing to society” at Toyota means two things. First, it means, “to manufacture automobiles that meet the needs of society … Continue reading
Zappos and Amazon Sitting in a Tree…
Amazon is acquiring the unique company – Zappos: we have written about Zappos previously: Paying New Employees to Quit. Jeff Bezos uses the webcast above to talk to the employees of Zappos. Excellent job. The letter from Tony Hsieh, the … Continue reading
Posted in Creativity, Customer focus, Deming, Fun, Innovation, Investing, Management, Respect, Systems thinking
Tagged Amazon, Bezos, Customer focus, customer service, Innovation, Investing, long term thinking, respect for people
7 Comments
Management Improvement Carnival #70
Shaun Sayers is hosting the Management Improvement Carnival #70 on the Capable People blog, highlights include: 8 ways to get total involvement by Jon Miller: “How do we get total involvement from our people in the good things?” Total company … Continue reading
Three Years of Real-World IT Projects In Ruby
Nice webcast by Martin Fowler, Three Years of Real-World Ruby. This talk is probably only of interest to those of you in software development, but for them I think it is an excellent presentation. At work we have been use … Continue reading
Posted in IT, Software Development, webcast
Tagged IT, program management, programming, project management, Ruby, Software Development, webcast
Comments Off on Three Years of Real-World IT Projects In Ruby
Management Improvement Carnival #69
The Curious Cat Management Improvement Carnival provide links to recent blog posts for those interesting in improving management of organizations. Starving the Golden Goose by Michael Neiss – “Where they [the Human Resource Department] should be obsessed with growing talent, … Continue reading
Peter Scholtes
Peter Scholtes died peacefully this morning [11 July 2009] in Madison, Wisconsin. His family was with him. My father wrote about the First Street Garage project in W. Edwards Deming’s Out of the Crisis (pages 245-247). Peter (who was working … Continue reading
Posted in Deming, Management, quote, Systems thinking
Tagged Bill Hunter, Deming, John Hunter, Madison, management, Peter Scholtes
34 Comments
Management By IT Crowd Bosses
The IT Crowd is a great BBC show on an IT support office in a large organization. The IT staff are knowledgeable and tired of dealing with foolish users of IT. And you wouldn’t want to watch for any customer … Continue reading
Posted in IT, Management, Psychology, Respect
Tagged customer service, internet, IT, management, motivation, respect for people
3 Comments
United Breaks Guitars
Unfortunately companies like United have created cultures where people take pride in doing their job poorly. And the continued long term customer hostility companies take shows no sign of letting up. My suggestion is to take Southwest or Jet Blue … Continue reading
Posted in Customer focus, Management, webcast
Tagged bad customer service, customer service, management, webcast
2 Comments
Narcissistic Cadre of Senior Executives
In yet another voice against the looting mentality of the current crop of executives Chris Bones, dean of Henley Business School writes a A crisis of confidence? This has resulted in the creation of a narcissistic cadre of senior executives … Continue reading →