Monthly Archives: December 2016

Most Popular Links on Management Sub-Reddit in 2016

I created the management sub-reddit many years ago. The management sub-reddit provides links to worthwhile management improvement content and the members indicate those links they liked. Here is a list of the most popular links added in the last year. … Continue reading

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Unpacking the Components of Hard Work to Design Better Work Conditions

Effort is grossly underrated by Jamie Flinchbaugh: There is a common phrase of “work smarter, not harder.” I get the appeal of that. Effort without clarity, efficiency, and effectiveness, has severe limits. Working smart is essential. But does that mean … Continue reading

Posted in Career, Respect, Systems thinking | Tagged , , , , , , | 1 Comment

Podcast: Building Organizational Capability

The Software Process and Measurement Cast 420 features an interview with me, by Thomas Cagley, on Building Organizational Capability (download podcast). John Hunter in the podcast: Changing how organizations are managed makes a huge difference in people’s lives, not all … Continue reading

Posted in Management, Systems thinking | Tagged , , , , , , , , , , , , , | 2 Comments

Continually Improving Using a Focus on Delighting Customers

ASQ asked the ASQ influential voices to respond to this question: What is the best way to ensure quality and customer integration grow together? When I first got involved in the quality field that name (quality) seemed to vague for … Continue reading

Posted in Customer focus, Management, Process improvement, Systems thinking | Tagged , , , , | 1 Comment