Category Archives: Management Articles

How to Accelerate Quality Management Practices

Posted on November 21, 2012 by John Hunter

For world quality month, Paul Borawski selected the topic of accelerating quality for discussion by ASQ’s Influential Voices. He specifically asks: what can we do to accelerate the rate of adoption of quality? As far as what ASQ can do I have the same thought I have had for 10 years. ASQ can make the articles and reports that members contributed available openly over the internet. ASQ currently greatly restricts the sharing and adoption of quality ideas by placing that … Continue reading →

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The Theory of Knowledge in Deming’s Management System: How Do We Know What We Know?

Posted on September 21, 2011 by John Hunter

I contributed an article to the Process Excellence Network’s Deming Files that was published yesterday: How Do We Know What We Know?. I took on the task of explaining the theory of knowledge, as one article in a four part series looking at the four components of Dr. Deming’s System of Profound Knowledge. The other 3 articles are: Systems Thinking and the Three Musketeers by Eric Christiansen The Trouble with Motivation by Jussi Kyllonen Variation, So Meaningful Yet So Misunderstood … Continue reading →

Posted in Deming, Management, Management Articles, Psychology, Systems thinking | Tagged , , , , , , | 1 Comment

Finding Great Management Articles, Posts and Resources

Posted on May 26, 2010 by John Hunter

Reddit is a web site that ranks web pages by user votes. The site uses an algorithm that has a very large timeliness factor. So top ranked links move down the list fairly quickly. This results in a nice site to look at to find links others have found interesting recently. I created a management sub-reddit (a distinct topic-focused-area on the management improvement topics covered in this blog) in 2008. The sub-reddit seems to be about ready to reach a … Continue reading →

Posted in Lean thinking, Management, Management Articles | Tagged , , , | 1 Comment

More Reasons to Avoid Layoffs

Posted on February 11, 2010 by John Hunter

Lay Off the Layoffs by Jeffrey Pfeffer As its former head of human resources once told me: “If people are your most important assets, why would you get rid of them?” … In fact, there is a growing body of academic research suggesting that firms incur big costs when they cut workers. Some of these costs are obvious, such as the direct costs of severance and outplacement, and some are intuitive, such as the toll on morale and productivity as … Continue reading →

Posted in Deming, Health care, Lean thinking, Management, Management Articles, Psychology, Respect | Tagged , , , , , , , | 1 Comment

The Trouble with Incentives: They Work

Posted on January 28, 2010 by John Hunter

Gipsie B. Ranney has a great new article – The Trouble with Incentives: They Work I have wondered whether the escalation of pay, perks and parachutes for CEOs actually tends to attract individuals who are primarily extrinsically motivated, rather than individuals who are seriously interested in creating value. Several recent examples appear to be consistent with this view. … An important issue with regard to incentives is possible effects on teamwork and cooperation. If the incentive system is set up … Continue reading →

Posted in Competition, Deming, Management, Management Articles, Performance Appraisal, Psychology, Systems thinking | Tagged , , , , , , , , | 8 Comments

Finding Savings with Six Sigma

Posted on September 19, 2009 by John Hunter

I don’t see any evidence six sigma is making a comeback but magazines like to talk about new ideas rather than just explore what continues. They like to discuss common cause variation as though it were special cause. Six Sigma Makes a Comeback Unlike in the 1990s, when such executives as General Electric’s Jack Welch embraced Six Sigma with missionary zeal, consultants say today’s converts generally are looking for a fast way to save money. How sad. Six sigma has … Continue reading →

Posted in Management Articles, Process improvement, Six sigma | Tagged

The Best Leadership Is Good Management

Posted on September 6, 2009 by John Hunter

The Best Leadership Is Good Management [the broken link has been removed] by Henry Mintzberg Let me suggest that you should, because what we’ve been calling a financial crisis is actually one of management. Corporate America has had too much of fancy leadership disconnected from plain old management. … How did this happen? It became fashionable some years ago to separate “leaders” from “managers”—you know, distinguishing those who “do the right things” from those who “do things right.” It sounds … Continue reading →

Posted in Management, Management Articles, Systems thinking | Tagged , , , , | 7 Comments

The Trouble with Performance Reviews by Jeffrey Pfeffer

Posted on July 6, 2009 by John Hunter

The Trouble with Performance Reviews [the broken link was removed] by Jeffrey Pfeffer Managers don’t like giving appraisals, and employees don’t like getting them. Perhaps they’re not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don’t work. But as my colleague and fellow Stanford professor Bob Sutton and I pointed out in our book, Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-Based Management, belief and conventional wisdom often trump the facts. … Continue reading →

Posted in Deming, Lean thinking, Management, Management Articles, Performance Appraisal, Respect, Systems thinking, Toyota Production System (TPS) | Tagged , , , | 2 Comments

Pixar Movie Management Magic

Posted on May 29, 2009 by John Hunter

Image of Wall-e, from the Pixar film of the same name. Pixar’s secrets on display in ‘Up’ “I think it comes down to two basic things: one is that we’re run by artists. … John Lasseter is a film director, as opposed to being from a business school or whatever. He has that side of him as well, but he’s always approaching these things as the same way we are. “Second, we have some pretty great people that they’ve managed … Continue reading →

Posted in Management, Management Articles, Respect | Tagged , , , , | 1 Comment

Building a Great Workforce

Posted on April 13, 2009 by John Hunter

How P&G Finds and Keeps a Prized Workforce by Roger O. Crockett “We actually recruit for values,” says Chief Operating Officer Robert McDonald. “If you are not inspired to improve lives, this isn’t the company you want to work for.” … The P&G strategy starts on college campuses. The Cincinnati company dispatches line managers rather than human resource staffers to do much of its recruiting. … For the few who get hired, their work life becomes a career-long development process. … Continue reading →

Posted in Career, Customer focus, Deming, Innovation, Lean thinking, Management, Management Articles, Psychology, Systems thinking | Tagged , , , , , , | 1 Comment

Another Year of CEO’s Taking Hugely Excessive Pay

Posted on April 6, 2009 by John Hunter

I continue to do my part to publicize the abusive CEO pay packages that the current crop of unethical CEO’s, and those sitting on corporate boards have supported (Tilting at Ludicrous CEO Pay 2008 – 2007 post on CEO pay abuses). It does seem there is more anger now at the looting these corrupt CEOs have engaged in; though far too many people seem to think the corruption is some isolated few CEO’s. The widespread failure of ethical standards by … Continue reading →

Posted in Economics, Management, Management Articles | Tagged , , , , , , , | 6 Comments

Management Blog Posts From December 2005

Posted on March 30, 2009 by John Hunter

One of my long time campaigns is to raise awareness of the huge problems caused by massively excessive executive pay. As I said in my December 2005 post: The executive pay excesses are so great now they will force companies to choose to: take huge risks to justify such pay and then go bankrupt when such risks fail (and some will succeed making it appear that the pay was deserved rather than just the random chance of taking a large … Continue reading →

Posted in Management, Management Articles | Tagged , ,

NUMMI, and GM’s Failure to Manage Effectively

Posted on February 25, 2009 by John Hunter

Gipsie Ranney recently sent me an article on her thoughts on NUMMI and the current problems with the Big Three car makers to post to the Curious Cat Management Improvement Library. NUMMI is the plant that Toyota and General Motors run together as a joint venture. The article is excellent. The answer to a question asked by someone else on the tour was stunning to me. The person asked what kind of computerized inventory system they had at NUMMI. The … Continue reading →

Posted in Deming, Lean thinking, Management, Management Articles, Manufacturing, quote, Respect, Systems thinking, Toyota Production System (TPS) | Tagged , , , , , , , , | 2 Comments

Applying Disruptive Thinking to the Healthcare Crisis

Posted on February 19, 2009 by John Hunter

Update: Sadly MIT delete the video. It is a shame educational institutions lose interest in knowledge just a couple years later. Thankfully we didn’t have to rely on the people deleting web content at universities to keep all the historical content we have in books from hundreds of years ago. I think it is a huge lose to what the mission of these schools should be but that attitude doesn’t seem to be shared by the schools. The Innovator’s Prescription: … Continue reading →

Posted in Health care, Innovation, Management, Management Articles, webcast | Tagged , , , , , | 3 Comments

Helping Employees Improve

Posted on February 12, 2009 by John Hunter

One aspect of managing people is to provide positive feedback and show appreciation. Doing so is important. People benefit from encouragement and reinforcement. In addition to just telling them, take action to show your appreciation. The Dilbert workplace is alive and well. And even in above average management systems there is plenty of resistance faced by those looking to improve systems. For those employees that are making the attempt to improve the organization go beyond saying thanks: actually demonstrate your … Continue reading →

Posted in Deming, Fun, Management Articles, Popular, Respect, Software Development, Statistics, Toyota Production System (TPS) | Tagged , , , , , , | 2 Comments

Hire People You Can Trust to Do Their Job

Posted on February 5, 2009 by John Hunter

How great companies turn crisis into opportunity The right people don’t need to be managed. The moment you feel the need to tightly manage someone, you’ve made a hiring mistake. The right people don’t think they have a job: They have responsibilities. If I’m a climber, my job is not [just] to belay. My responsibility is that if we get in trouble, I don’t let my partner down. The right people do what they say they will do, which means … Continue reading →

Posted in Deming, Management, Management Articles, Psychology, Respect, Systems thinking | Tagged , , , , , | 4 Comments