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Monthly Archives: June 2010
The Illusion of Knowledge
The greatest obstacle to discovery is not ignorance; it is the illusion of knowledge. – Daniel J. Boorstin Great quote on a topic I discussed in, How We Know What We Know. Dr. Deming included the theory of knowledge as … Continue reading
Posted in Deming, Management
Tagged curiouscat, Deming, John Hunter, learning, management, quote, theory of knowledge
4 Comments
Management Blog Posts From June 2006
Management Advice Failures – It is amazing to me how often we accept non-solutions. If someone objects that we have tried that “solution” and it didn’t work they are often shut down with a version of: “don’t be negative” or … Continue reading
Trust Your Staff to Make Decisions
The failure to give your organization the flexibility to serve customers is a big mistake. Many companies make this mistake. Often the basic problem is managers don’t trust that their systems to hire and develop people that will make good … Continue reading
Posted in Customer focus, Management, Respect, Software Development
Tagged airlines, bad customer service, Customer focus, Process improvement, usability
8 Comments
Management Improvement Carnival #101
The management blog carnival is published 3 times a month with select recent management blog posts. Also visit the Curious Cat Management Library for online management improvement articles. Why C level executives don’t engage in lean by Steven Spear – … Continue reading
Posted in Carnival, Management
Tagged Lean thinking, management
Comments Off on Management Improvement Carnival #101
Problems With Student Evaluations as Measures of Teacher Performance
Dr. Deming was, among other things a professor. He found the evaluation of professors by students an unimportant (and often counterproductive measure) – used in some places for awards and performance appraisal. He said for such a measure to be … Continue reading
Posted in Deming, Education, Performance Appraisal, Psychology, Science
Tagged Customer focus, Data, Deming, Education, experiments, Performance Appraisal, Psychology, Science, system thinking
2 Comments
Southwest Not Delta or United
One of the posts highlighted in the last post was one example of how Southwest behaves. It wasn’t a one time thing. It was a common result of the system Southwest has in place where they treat customers like human … Continue reading
Management Improvement Carnival #100
I started the management improvement blog carnival in 2006. At the time the number of blogs posting useful management ideas had already grown to a large number. It took years after I started my Curious Cat Management Improvement site, in … Continue reading
Posted in Carnival, Management
Tagged blogs, Carnival, leadership, Lean thinking, management
7 Comments
Frugal Innovation
First break all the rules The device is a masterpiece of simplification. The multiple buttons on conventional ECGs have been reduced to just four. The bulky printer has been replaced by one of those tiny gadgets used in portable ticket … Continue reading
Posted in Creativity, India, Innovation, quote
Tagged Creativity, disruptive innovation, Economics, Innovation, purpose, quote, simplicity
1 Comment
Statistical Engineering Links Statistical Thinking, Methods and Tools
In Closing the Gap Roger W. Hoerl and Ronald D. Snee lay out a sensible case for focusing on statistical engineering. We’re not suggesting that society no longer needs research in new statistical techniques for improvement; it does. The balance … Continue reading
Posted in Science, Six sigma, Statistics
Tagged commentary, engineering, John Hunter, Quality tools, Science, Six sigma, Statistics, William Hunter
1 Comment
Classic Management Theories Are Still Relevant
Good management is good management: it doesn’t matter if someone figured out the good idea 100 years ago or last week. Are “Classic” Management Theories Still Relevant? It did make me wonder about the staying power of management models, processes, … Continue reading →