Tag Archives: system thinking

Robots for Health Care from Toyota

Posted on April 12, 2017 by John Hunter

Japan has an extremely rapidly aging population. This increases the need for health care and for assistance with everyday tasks from the elderly. Japan is also among the leading countries for developing robots for health care and living assistance. I have written about the efforts to have robots fill some needs in Japan previously, on this management blog and also my partner Curious Cat Engineering blog: Toyota Develops Thought-controlled Wheelchair (2012), Toyota’s Partner Robot (2007), Toyota Human Support Robot (2012) … Continue reading →

Posted in Innovation, IT | Tagged , , , , , ,

Lessons for Managers from Wisconsin and Duke Basketball

Posted on April 6, 2015 by John Hunter

What can managers learn from Duke and Wisconsin’s basketball teams? Duke and Wisconsin are in the college basketball championship game tonight. They reached this stage through a great deal of hard work, skill, training and coaching. Raw talent matters to mangers and even more to college basketball coaches. But raw talent alone won’t succeed (for college basketball teams a great system starved of raw talent would also fail). The lesson many people miss is that college teams are mostly about … Continue reading →

Posted in Management, Systems thinking | Tagged , , , , , | 2 Comments

Is Quality Ambitious Enough?

Posted on December 26, 2014 by John Hunter

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the question – Is Quality Ambitious Enough? Bill Troy suggests a vision for ASQ of To improve the function and value of goods and services worldwide, and to facilitate the development of new products and services that improve the quality of life. He also discusses the ideas of W. Edwards Deming and the value he found in attending 6 4-day Deming seminars. I find the aim Deming … Continue reading →

Posted in Career, Management, Respect | Tagged , , , , | 2 Comments

Gerald Suarez on Creating the Future

Posted on June 25, 2014 by John Hunter

I was lucky enough to be hired by Gerald Suarez to work for him at the White House Military Office. The webcast below is speech he gave at TedX Loyola Marymount. The illusion of knowledge is more dangerous than ignorance. Without the proper foundation for planning for the future (contemplation and desire), our design will be incomplete. It will be like trying to build a house with no foundation. We become addicted to shallow metrics of success where more and … Continue reading →

Posted in Career, Management, Systems thinking, webcast | Tagged , , , , , , , | 3 Comments

Leadership and Management

Posted on June 4, 2013 by John Hunter

I don’t think the attempts to separate leadership and management are useful. I read plenty of things that are variations on Peter Drucker’s: “Management is doing things right; leadership is doing the right things.” A manager that is not concerned about doing the right things is a lousy manager. And a leader that doesn’t care about doing things right is a lousy leader. Another theme of this contrasting type quote says some version of: “Managers care about efficiency and leaders … Continue reading →

Posted in Lean thinking, Management, quote, Systems thinking | Tagged , , , , , , , | 7 Comments

Your Brain Can Jump to Incorrect Conclusions

Posted on February 27, 2013 by John Hunter

How our brain works without us realizing it often is hugely beneficial, but it also creates some faulty conclusions at times. The video gives a good synopsis of the quick intuitive leaps our brains make all the time. These are extremely helpful, but occasionally lead us to fall into traps. I have discussed these idea before: The Illusion of Knowledge, Optical and Other Illusions. By understanding some of the traps our brain can fall into, we can improve our decision … Continue reading →

Posted in Fun, Psychology | Tagged , , , | 2 Comments

Problems With Student Evaluations as Measures of Teacher Performance

Posted on June 16, 2010 by John Hunter

Dr. Deming was, among other things a professor. He found the evaluation of professors by students an unimportant (and often counterproductive measure) – used in some places for awards and performance appraisal. He said for such a measure to be useful it should survey students 20 years later to see which professors made a difference to the students. Here is an interesting paper that explored some of these ideas. Does Professor Quality Matter? Evidence from Random Assignment of Students to … Continue reading →

Posted in Deming, Education, Performance Appraisal, Psychology, Science | Tagged , , , , , , , , | 2 Comments

Performance Appraisals are Worse Than a Waste of Time

Posted on December 13, 2007 by John Hunter

Appraisals are a waste of Time Most British workers will certainly leave their appraisal fired up and motivated, but only to look for a new job, new research from workplace and HR body Investors in People has concluded. Nearly half of those who had an appraisal did not trust their managers to be honest during it, with a third dismissing the annual chat as a waste of time and a fifth leaving it feeling they had been unfairly treated. The … Continue reading →

Posted in Deming, Management, Performance Appraisal, Psychology, Respect | Tagged , , , , | 4 Comments

Ackoff’s New Book: Management f-Laws

Posted on February 9, 2007 by John Hunter

Russell Ackoff is in London promoting his new book: Management f-Laws (see previous post: Ackoff’s F-laws: Common Sins of Management). A BBC article captures some of some of the great ideas from one of his talks (more articles… by Ackoff). How to avoid the fatal F-Laws by Peter Day: “Companies and organisations get things wrong most of the time,” he said. “The average life of a US corporation is only 11-and-a-half years, the rate of bankruptcy is increasing very year. … Continue reading →

Posted in Books, Deming, Management, Systems thinking | Tagged , , , | 4 Comments

Encourage Improvement Action by Everyone

Posted on January 31, 2007 by John Hunter

Centralizing decision making is not an effective way to manage organizations. Organizations need to encourage improvement by everybody in the organization. We need to create a system where that is encouraged and supported. However, there can be problems with just making improvements individually. We tend to overreact to variation. Therefore we tend to tamper with systems which actually increases variation and reduces performance. Also there can be effects on other parts of the system due to a change that are … Continue reading →

Posted in Management, Process improvement, Respect, Systems thinking | Tagged , ,

Designing In Errors

Posted on October 12, 2006 by John Hunter

TiVo’s “self-destruct button” destructs [the broken link was removed] In so doing, they’ve created a bunch of potential failures in which the user is locked out of her own equipment. It’s like those movies where an accident or a bad guy triggers the “self-destruct button” on a spaceship. Often the self-destruct button is locked away behind plexiglas and padlocks for safety, but wouldn’t it be safer not to include a single command that blows up the whole space-ship? You know … Continue reading →

Posted in IT, Management, Quality tools | Tagged , , | 1 Comment

Systemic Thinking

Posted on September 23, 2006 by John Hunter

Systemic Thinking by Gary Bartlett provides a nice introduction to systemic thinking compared to analysis. Analysis is very useful however, the strong tendency to focus on only breaking apart systems to analyze components does result in missing insight into improvement opportunities (that can be gained by looking at the system as a whole). Conventional thinking techniques are fundamentally analytical. Systemic thinking is different – it combines analytical thinking with synthetical thinking. … That tool is synthesis – seeing how things … Continue reading →

Posted in Creativity, Innovation, Systems thinking | Tagged , | 2 Comments

Lean National Health System

Posted on June 14, 2006 by John Hunter

A presentation today, Lean Thinking For the NHS, by Dan Jones is getting press coverage in England.NHS should embrace lean times: The improvements came through examining the patient’s whole experience, and removing the sometimes-fatal delays in getting them into the operating theatre, such as creating a faster process for radiology and removing unnecessary paperwork.These changes also lessen staff frustrations by allowing them to spend more time helping patients. Also, by cutting length of stay and complications, costs should also start … Continue reading →

Posted in Health care, Lean thinking, Management, Management Articles, Systems thinking, UK | Tagged , , , | 1 Comment

Fast Company Interview: Jeff Immelt

Posted on July 14, 2005 by John Hunter

Fast Company Interview: Jeff Immelt, CEO, GE. What makes a growth leader today, and how does that differ from the sort of leader who was effective at GE in the past? GE has always been a believer in leadership development. When the economy was growing 5% a year, when oil was $14 a barrel, and when the world was at peace, the science of management was all about the how-to. That was the how-to generation. You didn’t have to think … Continue reading →

Posted in Innovation, Management, Process improvement, quote, Six sigma, Systems thinking | Tagged , , , , | 6 Comments

SEC chief quotes Deming

Posted on May 16, 2005 by John Hunter

Security and Exchange Chairman William H. Donaldson Speaks At Chartered Financial Analysts Institute Annual Conference [broken link removed]: This approach will, ultimately, better serve investors, and it will also gradually temper the pressures on some corporate executives to fudge the numbers. It would behoove us all to remember the words of W. Edwards Deming: “People with targets, and jobs dependent on meeting them, will probably meet the targets – even if they have to destroy the enterprise to do it.”

Posted in Deming, Management, Systems thinking | Tagged , , , | 1 Comment