Tag Archives: aim

The Mission Statement Must Guide Action In Order To Matter

Does Mission Matter? [the broken link was removed] That is the question raised this month by Pat La Londe for the ASQ Influential Voices. I have discussed a similar topic in a previous post: Vision can be a Powerful Driver … Continue reading

Posted in Systems thinking | Tagged , , | 2 Comments

Is Quality Ambitious Enough?

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the question – Is Quality Ambitious Enough? Bill Troy suggests a vision for ASQ of To improve the function and value of goods and services worldwide, and … Continue reading

Posted in Career, Management, Respect | Tagged , , , , | 2 Comments

Vision can be a Powerful Driver but Most Often It is Just a Few Pretty Words

This month Bill Troy, the new CEO of ASQ, asked ASQ’s Influential Voices to explore the value of vision [the broken link was removed] to the success of organizations. An aim for the organization is extremely helpful when it allows … Continue reading

Posted in Systems thinking | Tagged , | 1 Comment

Your Purpose Must Be About You

Guest post by Jurgen Appelo I’m a writer. It’s the one thing that I intend to do for the rest of my life. That means, when I focus on writing, I cannot focus on knitting. Somebody else will have to … Continue reading

Posted in Psychology, Systems thinking | Tagged , , , , , , | 1 Comment

Ackoff: Corporations Are Not Led By Those Seeking to Maximize Shareholder Value

If I had to limit myself to a handful of management experts, Russel Ackoff would definitely be in that group. Thankfully there is no such limit. Ackoff once again provides great insight, with great wit, in the above clip. A … Continue reading

Posted in Fun, Management, Systems thinking, webcast | Tagged , , , , , , , , | 8 Comments

The Customer is the Purpose of Our Work

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider … Continue reading

Posted in Customer focus, Management, Psychology, quote, Respect, Systems thinking | Tagged , , , , , , , | 6 Comments

Worker Retention at Zappos

Tony Hsieh, chief executive of Zappos, spoke at a recent y-combinator event (two great organizations we have mentioned before). Facebook and Zappos’s Different Views on Worker Retention “We actually want our employees stay with the company for a long time, … Continue reading

Posted in Creativity, Deming, Fun, Management, Psychology, Respect, Systems thinking | Tagged , , , , , , | 2 Comments

Stupid Bureaucratic Requirement

Quaker teacher fired for changing loyalty oath California State University East Bay has fired a math teacher after six weeks on the job because she inserted the word “nonviolently” in her state-required Oath of Allegiance form. … “I don’t think … Continue reading

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Ritz Carlton and Home Depot

Don MacAskill writes of his great service from Ritz-Carlton and horrible service from Home Depot. Neither result is surprising, see related posts below… Ritz-Carlton’s motto is “We are ladies and gentlemen serving ladies and gentlemen.” And they actually turn those words into reality… Continue reading

Posted in Customer focus, Management, Systems thinking | Tagged , , , , | 3 Comments

A Company’s Purpose is to be Useful to Society

Toyota powers to the front [the broken link was removed] (Toyota President, Katsuaki Watanabe) eschews the normal management mantra of shareholder value above all. A company’s purpose, Watanabe insists, is to be useful to society. W. Edwards Deming described the … Continue reading

Posted in Deming, Lean thinking, Management, Toyota Production System (TPS) | Tagged , , , , , , | 1 Comment