Tag Archives: food

Jiro Dreams of Sushi

Jiro Dreams of Sushi is a documentary on a Japanese sushi restaurant, Sukiyabashi Jiro, that is full of great quotes for those interested in continual improvement. Throughout the film people discuss a never ending focus on doing better and better … Continue reading

Posted in Customer focus, Process improvement, Respect | Tagged , , , , , , , , | 4 Comments

Stated Versus Revealed Preference

My father provided me a good example of the flawed thinking of relying on stated preference when I was growing up. Stated preference is, as you might deduce, the preferences voiced by customers when you ask. This is certainly useful … Continue reading

Posted in Customer focus, Popular, Psychology | Tagged , , , , , , , | 8 Comments

The Customer is the Purpose of Our Work

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider … Continue reading

Posted in Customer focus, Management, Psychology, quote, Respect, Systems thinking | Tagged , , , , , , , | 6 Comments

Losing Consumers’ Trust

Last week their was a recall of 143 million pounds of beef in the USA. Lets take a short systemic view at what is going on. The public has an interest in a safe food supply which is difficult to … Continue reading

Posted in Economics, Management, Psychology, Science, Systems thinking | Tagged , , , , , , , , , | 5 Comments