Tag Archives: Process improvement

Why Do People Fail to Adopt Better Management Methods?

It is confusing to know that better methods exist but to see those better methods being ignored. It seems that if there were better ways to manage, people would adopt those methods. But this just isn’t the case; sometimes better … Continue reading

Posted in Competition, Innovation, Management, Psychology | Tagged , , , , , | 5 Comments

Applying Toyota Kata to Agile Retrospectives

HÃ¥kan Forss, King (interactive entertainment games), presentation at the GOTO Copenhagen 2015 conference. I strongly recommend Mike Rother’s book: Toyota Kata. Description from Workshop description “The Toyota Kata Experience” Kata means pattern, routine, habits or way of doing things. Kata … Continue reading

Posted in Lean thinking, Process improvement, Software Development | Tagged , , , , , , | 3 Comments

Visual Management and Mistake-Proofing for Prescription Pills

Good ideas often just require some sensible thought to think of an improved approach. Management concepts can help guide such thinking, such as mistake-proofing and visual management. To apply visual management requires giving a bit of thought to how to … Continue reading

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The Value of Professional Conferences. Also Why Has There Been So Little Innovation?

In the most recent ASQ Influential Voices post, Julia McIntosh takes a look at the costs and benefits of professionals attending conferences. I still remember being in high school and George Box talking about the primary value of conferences was … Continue reading

Posted in Career, Customer focus, Education | Tagged , , , , , , , , , | 5 Comments

Root Cause, Interactions, Robustness and Design of Experiments

Eric Budd asked on The W. Edwards Deming Institute group (LinkedIn broke the link with a register wall so I removed the link): If observed performance/behavior in a system is a result of the interactions between components–and variation exists in … Continue reading

Posted in Management, Process improvement, Systems thinking | Tagged , , , , , , , | 4 Comments

George Box Webcast on Statistical Design in Quality Improvement

George Box lecture on Statistical Design in Quality Improvement at the Second International Tampere Conference in Statistics, University of Tampere, Finland (1987). Early on he shows a graph showing the problems with American cars steady over a 10 years period. … Continue reading

Posted in Creativity, Data, Innovation, Management, Process improvement, Psychology, Quality tools, Science, Statistics | Tagged , , , , , , , , , , , , | Comments Off on George Box Webcast on Statistical Design in Quality Improvement

Practicing Mistake-Promoting Instead of Mistake-Proofing at Apple

Mistake proofing is a wonderful management concept. Design systems not just to be effective when everything goes right but designing them so mistakes are prevented. I have had several bad customer experiences in the short time I have had my … Continue reading

Posted in Management, Process improvement | Tagged , , , , , | 4 Comments

Interview on PDSA, Deming, Strategy and More

Bill Fox interviewed me and has posted part one of the interview on his web site: Predicting Results in the Planning Stage (sorry, the link has been hijacked to forward to an unrelated page [so obviously I removed the link], … Continue reading

Posted in Deming, Management, Process improvement, Quality tools | Tagged , , , , , , , , , , , | 5 Comments

Steve Jobs on Quality, Business and Joseph Juran

This webcast shows an interesting interview with Steve Jobs when he was with NeXT computer. He discusses quality, business and the experience of working with Dr. Juran at NeXT computer. The video is likely from around 1991. America’s in a … Continue reading

Posted in Customer focus, Management, Process improvement, Psychology, Respect | Tagged , , , , , , , , , , | 3 Comments

Resources for Using the PDSA Cycle to Improve Results

Using the PDSA cycle (plan-do-study-act) well is critical to building a effective management system. This post provides some resources to help use the improvement cycle well. I have several posts on this blog about using the PDSA cycle to improve … Continue reading

Posted in Deming, Management, Process improvement, Quality tools | Tagged , , , , , , , , | 5 Comments