Tag Archives: strategy

Looking in the Mirror at Customer Focus

Most organizations say they are focused on meeting and exceeding customer needs. But, as a customer, this often isn’t what I experience. Delighting customers is critical to long term business success. Satisfied customers will remain your customers until they see … Continue reading

Posted in Customer focus, Innovation, Management, Systems thinking | Tagged , , , , , , | 1 Comment

Strategy Based on Capability and Integrated with Execution

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the topic of strategy. If you read about management and organizational strategy you will read a lot about planning and alignment and the process of creating a … Continue reading

Posted in Systems thinking | Tagged , , , | 2 Comments

Interview on PDSA, Deming, Strategy and More

Bill Fox interviewed me and has posted part one of the interview on his web site: Predicting Results in the Planning Stage (sorry, the link has been hijacked to forward to an unrelated page [so obviously I removed the link], … Continue reading

Posted in Deming, Management, Process improvement, Quality tools | Tagged , , , , , , , , , , , | 5 Comments

Innovation Strategy

Six Principles for Making New Things by Paul Graham The answer, I realized, is that my m.o. for all four has been the same. Here it is: I like to find (a) simple solutions (b) to overlooked problems (c) that … Continue reading

Posted in Creativity, Innovation, Management | Tagged , , , | 3 Comments

Lessons from Toyota’s IT Strategy

Another interesting post from Panta Rei: Lessons from Toyota’s IT Strategy [the broken link was removed]: In order to use IT effectively as a tool, we think that it is important for the top management to not see IT as … Continue reading

Posted in IT, Management, Toyota Production System (TPS) | Tagged , , | Comments Off on Lessons from Toyota’s IT Strategy