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Tag Archives: strategy
Looking in the Mirror at Customer Focus
Most organizations say they are focused on meeting and exceeding customer needs. But, as a customer, this often isn’t what I experience. Delighting customers is critical to long term business success. Satisfied customers will remain your customers until they see … Continue reading
Posted in Customer focus, Innovation, Management, Systems thinking
Tagged culture, Customer focus, customer service, Innovation, Japan, management, strategy
1 Comment
Strategy Based on Capability and Integrated with Execution
This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the topic of strategy. If you read about management and organizational strategy you will read a lot about planning and alignment and the process of creating a … Continue reading
Posted in Systems thinking
Tagged ASQ Influential Voices, build capability, planning, strategy
2 Comments
Interview on PDSA, Deming, Strategy and More
Bill Fox interviewed me and has posted part one of the interview on his web site: Predicting Results in the Planning Stage (sorry, the link has been hijacked to forward to an unrelated page [so obviously I removed the link], … Continue reading
Innovation Strategy
Six Principles for Making New Things by Paul Graham The answer, I realized, is that my m.o. for all four has been the same. Here it is: I like to find (a) simple solutions (b) to overlooked problems (c) that … Continue reading
Posted in Creativity, Innovation, Management
Tagged Clayton Christensen, Innovation, Paul Graham, strategy
3 Comments
Lessons from Toyota’s IT Strategy
Another interesting post from Panta Rei: Lessons from Toyota’s IT Strategy [the broken link was removed]: In order to use IT effectively as a tool, we think that it is important for the top management to not see IT as … Continue reading
Posted in IT, Management, Toyota Production System (TPS)
Tagged strategy, technology, Toyota
Comments Off on Lessons from Toyota’s IT Strategy
