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Tag Archives: learning
Interview of Bill Hunter: Statistical Variability and Interactions
Interview of Bill Hunter on Statistical Variability and Interactions by Peter Scholtes, 1986: In this interview Bill Hunter describes how results are made up of the impact and interactions of many variables. Many of those variables we don’t know about … Continue reading
Posted in Data, Management, Statistics, webcast
Tagged Bill Hunter, experiments, interview, learning, Peter Scholtes, Statistics, variation, webcast
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Learning from Customers
Don’t make it hard for customers to be heard. Provide training and tools to employees to document customers voices. Train employees to learn as much as possible from customers. Value the time employees spend listening to customers and learning from … Continue reading
Posted in Customer focus, Management
Tagged critical thinking, culture, Customer focus, customer service, Data, feedback, learning
1 Comment
Interview of Bill Hunter: Improving Quality and Productivity in Organizations
Interview of William G. Hunter on Improving Quality and Productivity in Organizations by Peter Scholtes. Bill taught a course at the University of Wisconsin – Madison, Improving Quality and Productivity in Organizations, which was co-sponsored by the business school, statistics … Continue reading
Posted in Management, Psychology, Respect, Systems thinking
Tagged Bill Hunter, Education, learning, Madison, Peter Scholtes, Psychology, respect for people, webcast
1 Comment
Seek to Improve How You Learn, Don’t Just Accept That You Can’t Do Better
As a speaker or coach or teacher it is wise to learn what impacts how people absorb information and learn. Factoring those ideas into how you communicate (one on one, coaching, training, presenting…) is wise. Learning about how people learn … Continue reading
Using Technology to Improve The Sharing of Knowledge
This month the ASQ is asking Influential Voices to discuss methods to aid in sharing knowledge. Manu Vora kicked the discussion off with his post on The Gift of Knowledge Transfer Through Technology. My career has been largely shaped by … Continue reading
Posted in Management
Tagged ASQ Influential Voices, Design of Experiments, internet, IT, learning, technology
3 Comments
The Value of Professional Conferences. Also Why Has There Been So Little Innovation?
In the most recent ASQ Influential Voices post, Julia McIntosh takes a look at the costs and benefits of professionals attending conferences. I still remember being in high school and George Box talking about the primary value of conferences was … Continue reading
Children are Amazingly Creative At Solving Problems
This story at NPR reminded my of Russell Ackoff talking about the creativity kids show in solving problems* – and how school often stifles that creativity. Preschoolers Outsmart College Students In Figuring Out Gadgets Children try a variety of novel … Continue reading
Posted in Creativity
Tagged Ackoff, Creativity, learning, problem solving, Psychology, thinking
2 Comments
George Box Webcast on Statistical Design in Quality Improvement
George Box lecture on Statistical Design in Quality Improvement at the Second International Tampere Conference in Statistics, University of Tampere, Finland (1987). Early on he shows a graph showing the problems with American cars steady over a 10 years period. … Continue reading
Posted in Creativity, Data, Innovation, Management, Process improvement, Psychology, Quality tools, Science, Statistics
Tagged control chart, Design of Experiments, Europe, experiments, George Box, interactions, learning, management history, Process improvement, Quality tools, Science, Statistics, webcast
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The Education System
The current topic for ASQ Influential Voices to address is the importance of the education system and the impact on the capability of employees. The education system is important and not very good in my opinion. As a kid I … Continue reading
Posted in Education, Public Sector
Tagged ASQ Influential Voices, Education, learning, USA
3 Comments
Interview on PDSA, Deming, Strategy and More
Bill Fox interviewed me and has posted part one of the interview on his web site: Predicting Results in the Planning Stage (sorry, the link has been hijacked to forward to an unrelated page [so obviously I removed the link], … Continue reading
