Tag Archives: communication

Seek to Improve How You Learn, Don’t Just Accept That You Can’t Do Better

As a speaker or coach or teacher it is wise to learn what impacts how people absorb information and learn. Factoring those ideas into how you communicate (one on one, coaching, training, presenting…) is wise. Learning about how people learn … Continue reading

Posted in Psychology | Tagged , , , | 1 Comment

Making Your Case to Senior Executives

This month Dr. Suresh Gettala writes about the Talking To the C-Suite About Quality in the monthly ASQ Influential Voices post. My take is a bit different than Dr. Gettala (and most others) in that I believe CEOs are so … Continue reading

Posted in Management | Tagged , , , | 2 Comments

Process Thinking: Process Email Addresses

This is just a simple tip. When providing email address think about what the purpose is. If it is to contact a specific person then an individual’s email address makes sense. But if you are really emailing the software testing … Continue reading

Posted in IT, Process improvement | Tagged , , , | 1 Comment

Double Loop Learning Presentation by Benjamin Mitchell

Benjamin Mitchell – Using the Mutual Learning Model to achieve Double Loop Learning [the original video is not online anymore, I replaced it with another presentation by Benjamin on the same topic at a different conference at close to the … Continue reading

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Visual Management with Brown M&Ms

When you hear about rock musicians having a clause in their contract that they must have a bowl of M&Ms in their dressing room with all the brown M&Ms removed you could be excused for thinking: what will these crazy … Continue reading

Posted in Creativity, Quality tools | Tagged , , , , , , | 3 Comments

Don’t Treat People Like You Want to be Treated

I have never understood the logic behind the idea that you should treat people like you want to be treated. I know I am different; I don’t want what lots of other people seem to want. If I treat them … Continue reading

Posted in Deming, Management, Psychology | Tagged , , , , , , , | 13 Comments

Communicating with the Visual Display of Data

Anscombe’s quartet: all four sets are identical when examined statistically, but vary considerably when graphed. Image via Wikipedia. ___________________ Anscombe’s quartet comprises four datasets that have identical simple statistical properties, yet are revealed to be very different when inspected graphically. … Continue reading

Posted in Data, Quality tools, Statistics | Tagged , , , , | 1 Comment

The Importance of Making Problems Visible

Great, short, presentation webcast by Jason Yip showing the importance of making problems visible. Anyone interested in software development should watch this, and it is valuable for everyone else, also. Great visuals. Related: Future Directions for Agile Management – Agile … Continue reading

Posted in IT, Lean thinking, Management, Software Development | Tagged , , , , , , , | 2 Comments

Online Data Backup and Corporate Blogging

This is a good example of a sensible corporate blog post, Online Data Backup [the broken link has been removed, breaking links is not a good practice for any website]. Their blog is fairly staid and impersonal (which is not … Continue reading

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Communicating Change

Response to: Sales Compensation Plan Changes [the broken link has been removed] I believe the best way to communicate such changes is to explain how they tie into the long term vision of the organization. This requires that such a … Continue reading

Posted in Deming, Management, Systems thinking | Tagged , , , , | 5 Comments