Tag Archives: communication

Seek to Improve How You Learn, Don’t Just Accept That You Can’t Do Better

Posted on March 3, 2016 by John Hunter

As a speaker or coach or teacher it is wise to learn what impacts how people absorb information and learn. Factoring those ideas into how you communicate (one on one, coaching, training, presenting…) is wise. Learning about how people learn and remember is important to allow you to communite well. And most people seem to understand this. But they also seem to have no shame in not improving their performance in relation to these common weaknesses. I have never understood … Continue reading →

Posted in Psychology | Tagged , , , | 1 Comment

Making Your Case to Senior Executives

Posted on November 24, 2015 by John Hunter

This month Dr. Suresh Gettala writes about the Talking To the C-Suite About Quality in the monthly ASQ Influential Voices post. My take is a bit different than Dr. Gettala (and most others) in that I believe CEOs are so wedded to short term financial measures that if you are speaking to them you need to both appeal to this bias while also fighting to move the organization away from being led by such a bias. That task isn’t easy, … Continue reading →

Posted in Management | Tagged , , , | 2 Comments

Process Thinking: Process Email Addresses

Posted on October 18, 2012 by John Hunter

This is just a simple tip. When providing email address think about what the purpose is. If it is to contact a specific person then an individual’s email address makes sense. But if you are really emailing the software testing manager then it may well make sense to provide people the email address software_testing_manager@ Essentially, I think it is often sensible to break out email addresses for specific functions or processes. Then the email address can just be routed to … Continue reading →

Posted in IT, Process improvement | Tagged , , , | 1 Comment

Double Loop Learning Presentation by Benjamin Mitchell

Posted on October 8, 2012 by John Hunter

Benjamin Mitchell – Using the Mutual Learning Model to achieve Double Loop Learning [the original video is not online anymore, I replaced it with another presentation by Benjamin on the same topic at a different conference at close to the same time – JH] Benjamin Mitchell presents ideas using Chris Argyris thinking on double-loop learning. “Double-loop learning occurs when error is detected and corrected in ways that involve the modification of an organization’s underlying norms, policies and objectives.” Single loop … Continue reading →

Posted in Management, Process improvement, Psychology, Software Development | Tagged , , , , , , ,

Visual Management with Brown M&Ms

Posted on August 15, 2011 by John Hunter

When you hear about rock musicians having a clause in their contract that they must have a bowl of M&Ms in their dressing room with all the brown M&Ms removed you could be excused for thinking: what will these crazy celebrities do next. Well it might just be those crazy celebrities are using visual management (granted I think there could be better methods [a bit more mistake proofing where the real problems would be manifest] but it is an interesting … Continue reading →

Posted in Creativity, Quality tools | Tagged , , , , , , | 3 Comments

Don’t Treat People Like You Want to be Treated

Posted on December 2, 2010 by John Hunter

I have never understood the logic behind the idea that you should treat people like you want to be treated. I know I am different; I don’t want what lots of other people seem to want. If I treat them how I want to be treated, they are not happy. I understand the sentiment behind the statement. I think it is much more effectively stated as: treat people how they want to be treated. An understanding of psychology will provide … Continue reading →

Posted in Deming, Management, Psychology | Tagged , , , , , , , | 13 Comments

Communicating with the Visual Display of Data

Posted on October 26, 2009 by John Hunter

Anscombe’s quartet: all four sets are identical when examined statistically, but vary considerably when graphed. Image via Wikipedia. ___________________ Anscombe’s quartet comprises four datasets that have identical simple statistical properties, yet are revealed to be very different when inspected graphically. Each dataset consists of eleven (x,y) points. They were constructed in 1973 by the statistician F.J. Anscombe to demonstrate the importance of graphing data before analyzing it, and of the effect of outliers on the statistical properties of a dataset. … Continue reading →

Posted in Data, Quality tools, Statistics | Tagged , , , , | 1 Comment

The Importance of Making Problems Visible

Posted on April 2, 2009 by John Hunter

Great, short, presentation webcast by Jason Yip showing the importance of making problems visible. Anyone interested in software development should watch this, and it is valuable for everyone else, also. Great visuals. Related: Future Directions for Agile Management – Agile Software Development Slideshow – Leading Lean: Missed Opportunity – Information Technology and Management – Curious Cat Micro-financiers – posts on project management – Toyota Institute for Managers

Posted in IT, Lean thinking, Management, Software Development | Tagged , , , , , , , | 2 Comments

Online Data Backup and Corporate Blogging

Posted on January 26, 2009 by John Hunter

This is a good example of a sensible corporate blog post, Online Data Backup [the broken link has been removed, breaking links is not a good practice for any website]. Their blog is fairly staid and impersonal (which is not normal for blogs) but as corporations take up blogging many such blogs are coming into being. blogs began as very personal communication vehicles, but that trait is not required (though completely impersonal blogs do not really seem like blogs at … Continue reading →

Posted in Creativity | Tagged , , ,

Communicating Change

Posted on December 29, 2007 by John Hunter

Response to: Sales Compensation Plan Changes [the broken link has been removed] I believe the best way to communicate such changes is to explain how they tie into the long term vision of the organization. This requires that such a vision actually exists (which is often not the case). Then all strategies are communicated based on how they support and integrate with that vision. In addition that communication strategy incorporates an understanding about what weaknesses with past practices are addressed … Continue reading →

Posted in Deming, Management, Systems thinking | Tagged , , , , | 5 Comments

Write it Down

Posted on March 1, 2007 by John Hunter

Why Write it down? The longer I pursue Lean, the more I am amazed with its fundamentals. I may write more about this in the near future. Like the emphasis to write things down. In meetings, writing down decisions (what is the issue, who is going to do what…) is very helpful. It is very easy for people to think everyone agrees to some somewhat clear statements made in the meeting. Only later it becomes obvious several people have different … Continue reading →

Posted in Management, Process improvement, Quality tools, quote, Systems thinking | Tagged , , , , | 6 Comments

Dell Innovation

Posted on February 25, 2007 by John Hunter

Dell has been taking some interesting actions recently. Several months ago they started blogging and interacting with bloggers. Those steps have been interesting since few other companies of their size have taken such action (nothing amazing, but seem much beyond the common corporate, totally out of touch attempts to adopt new technology – they seemed to be committed to actually try to learn about interactive web thinking). They recently created IdeaStorm to Turn Up the Volume of Customer Voice [the … Continue reading →

Posted in Creativity, Customer focus, IT, Management | Tagged , , , | 5 Comments

Brainstorming Under Attack

Posted on June 14, 2006 by John Hunter

Brainstorming under attack: 8 errors in the WSJ [the broken link was removed]. The WSJ has their content behind a wall [the broken link was removed] so their content is not part of the web and so I have not seen their article. The blog post makes good points about mistaken impressions of brainstorming: People do better on their own than they do in brainstorming sessions. This is really daft. I like to think of myself as a pretty creative … Continue reading →

Posted in Creativity, Management, Quality tools | Tagged , , , ,

Respect for People

Posted on May 8, 2006 by John Hunter

A very thoughtful post, Respect for People on the Kaikaku blog raises some interesting questions. What does respect for people really mean? Toyota empowers people: To stop the line – to stop every other worker from working – that is real respect and trust. To implement creative improvement ideas around their work area. They trust you to come up with the best idea to make your work easier and more interesting. You don’t have to wait for management to tell … Continue reading →

Posted in Lean thinking, Management, Popular, Respect, Toyota Production System (TPS) | Tagged , , , , , , , , | 9 Comments

Improving Communication

Posted on January 18, 2006 by John Hunter

How to Communicate with Me [the broken link was removed] by David Anderson. A nice post, with practical advice on improving communication. He understood that service goes downward in management and he encouraged us to communicate to him, how he could be of service to us. I’ve used the template I developed for communicating with John as a way to train my staff to better up-manage. It’s important not to expect people to do this intuitively. Generally, their only up-management … Continue reading →

Posted in Management Articles | Tagged | 1 Comment