Another interesting post from Panta Rei: Lessons from Toyota’s IT Strategy [the broken link was removed]:
In order to use IT effectively as a tool, we think that it is important for the top management to not see IT as something that can be applied superficially. First they must see the facts of the business, the facts of the gemba, and on top of this foundation further consider the feelings of people and how to motivate them. Then rules must be written and standardization must be done properly on the basis of the global business framework, before IT is implemented.
The words hardly seem revolutionary. The importance, I believe is understanding how differently Toyota acts upon what it says. For more on Toyota IT see: Toyota IT Overview.
Related: Infromation Technology management improvement related posts – Toyota IT for Kaizen – Dell, Reddit and Customer Focus – IT Management Training Program