Tag Archives: Japan

Looking in the Mirror at Customer Focus

Posted on September 5, 2017 by John Hunter

Most organizations say they are focused on meeting and exceeding customer needs. But, as a customer, this often isn’t what I experience. Delighting customers is critical to long term business success. Satisfied customers will remain your customers until they see the opportunity for something that might be better or is cheaper. Delighted customers are loyal and much more likely to remain customers. Delighting customers is often about paying attention to the small details. Paying close attention to customer’s jobs to … Continue reading →

Posted in Customer focus, Innovation, Management, Systems thinking | Tagged culture, Customer focus, customer service, Innovation, Japan, management, strategy | 1 Comment

Robots for Health Care from Toyota

Posted on April 12, 2017 by John Hunter

Japan has an extremely rapidly aging population. This increases the need for health care and for assistance with everyday tasks from the elderly. Japan is also among the leading countries for developing robots for health care and living assistance. I have written about the efforts to have robots fill some needs in Japan previously, on this management blog and also my partner Curious Cat Engineering blog: Toyota Develops Thought-controlled Wheelchair (2012), Toyota’s Partner Robot (2007), Toyota Human Support Robot (2012) … Continue reading →

Posted in Innovation, IT | Tagged engineering, Health care, Innovation, Japan, long term thinking, system thinking, Toyota

Toyota Understands Robots are Best Used to Enhance the Value Employees Provide

Posted on April 8, 2014 by John Hunter

Toyota has always seen robotics as a way to enhance what staff can do. Many USA executives think of robotics as a way to reduce personnel. Toyota wants to use the brainpower of employees to continually improve the organization. Toyota wants to free people for monotonous or dangerous work to let them use their minds. Humans Steal Jobs From Robots at Toyota Humans are taking the place of machines in plants across Japan so workers can develop new skills and … Continue reading →

Posted in Lean thinking, Management, Toyota Production System (TPS) | Tagged continual improvement, engineering, Innovation, Japan, lean manufacturing, managing people, Manufacturing, overpaid executives, respect for people, technology, Toyota, Toyota Production System (TPS)

Manufacturing Outlook and History In the USA and Globally

Posted on February 27, 2014 by John Hunter

I write primarily about management improvement on this blog – which makes sense given the title. In the very early days I had more on investing, economic data, science, engineering and travel. Then I created three new blogs (Curious Cat Investment and Economics Blog, Curious Cat Science and Engineering Blog, Curious Cat Travel Photos blog) and that made this blog more focused. Even so the lines of what fits where can be a bit fuzzy and I continue to write … Continue reading →

Posted in Economics, Manufacturing | Tagged China, Data, economic data, economy, Germany, Japan, Manufacturing, USA | 1 Comment

Jiro Dreams of Sushi

Posted on November 5, 2013 by John Hunter

Jiro Dreams of Sushi is a documentary on a Japanese sushi restaurant, Sukiyabashi Jiro, that is full of great quotes for those interested in continual improvement. Throughout the film people discuss a never ending focus on doing better and better – never becoming complacent. Quotes from Jiro Dreams of Sushi: Jiro: “Once you decide on your occupation you must immerse yourself in your work. You have to fall in love with what you do… You must dedicate your life to … Continue reading →

Posted in Customer focus, Process improvement, Respect | Tagged continual improvement, Customer focus, Deming, food, Japan, Joy in Work, long term thinking, Psychology, suppliers | 4 Comments

Leading Manufacturing Countries from 2000 to 2010: China, USA…

Posted on August 13, 2012 by John Hunter

Over the years I have been posting data on the manufacturing output of leading countries. In 2010 China finally overtook the USA to becoming the leading manufacturer (long after you would have thought listening to many news sources and political leaders). In a previous post on the Curious Cat Economics Blog I looked at the output of the top 10 manufacturing countries with a focus on 1980 to 2010. In 1995 the USA was actually very close to losing the … Continue reading →

Posted in China, Manufacturing | Tagged China, curiouscat, economic data, economy, Germany, India, Japan, Manufacturing, UK, USA | 2 Comments

Dr. Deming in 1980 on Product Quality in Japan and the USA

Posted on December 5, 2011 by John Hunter

I posted an interesting document to the Curious Cat Management Library: it includes Dr. Deming’s comments as part of a discussion organized by the Government Accounting Office in 1980 on Quality in Japan and the United States. The document provides some interesting thoughts from Dr. Deming and others; Dr. Deming’s statements start on page 52 of the document. For those really interested in management improvement ideas it is a great read. I imagine most managers wouldn’t enjoy it though (it … Continue reading →

Posted in Deming, Management, Psychology, Public Sector, Quality tools, quote, Respect, Statistics, Systems thinking | Tagged continual improvement, curiouscat, Deming, government, Japan, Lean thinking, management, management history, managing people, Process improvement, Psychology, Public Sector, quality, Quality tools, quote, respect for people, SPC, Statistics, Systems thinking, variation

Deming Prizes for 2011 go to Companies Based in India, Taiwan and Thailand

Posted on October 14, 2011 by John Hunter

The Union Japanese Scientists and Engineers (JUSE) has awarded the Deming Prize to 3 companies in 2011: Sanden Vikas Limited (India) The CPAC Roof Tile Company Limited (Thailand) – I am not sure if this link is for the right company (often divisions of companies apply and wether CPAC is a part of Siam Cement company I am not sure). Unimicron Technology Corporation (Taiwan) Follow the links I included for the companies to see a bit about their management philosophies. … Continue reading →

Posted in Deming, Management | Tagged Asia, awards, Deming, Deming Prize, India, Japan, Thailand | 2 Comments

2010 Deming Prize

Posted on October 15, 2010 by John Hunter

The Union Japanese Scientists and Engineers (JUSE) has awarded the Deming Prize to 4 companies in 2010: Corona Corporation (Japan), Meidoh (Japan), GC Dental (China) and National Engineering Industries Limited (India). Organizations receiving the Deming Prize since 2000 by country (prior to that almost all winners were from Japan): Country Prizes India 16 Thailand 9 Japan 7 USA 1 Singapore 1 China 1 This is the first time a Chinese company has won a Deming Prize. The parent company, GC … Continue reading →

Posted in China, Deming, India | Tagged awards, China, Deming, Deming Prize, India, Japan | 1 Comment

Toyota’s Journey to Lean Software Development

Posted on March 18, 2010 by John Hunter

Toyota’s journey from Waterfall to Lean software development by Henrik Kniberg Toyota builds cars (duh). In the past that didn’t involve much software, and the little software that was needed was mostly developed by suppliers and embedded in isolated components. Toyota assembled them and didn’t much care about the software inside. But “The importance of automatic electronic control system has been increasing dramatically year by year” said Ishii-san. A modern car is pretty much a computer on wheels! In a … Continue reading →

Posted in Innovation, IT, Lean thinking, Management, Quality tools, Software Development, Toyota Production System (TPS) | Tagged agile management, IT, Japan, Lean thinking, Software Development, Toyota, Toyota Production System (TPS)

Prophet Unheard: Dr. W. Edwards Deming – 1992

Posted on January 25, 2010 by John Hunter

[embedded webcast links removed because they have been removed from YouTube. To see video with W. Edwards Deming see the Deming Institute YouTube channel.] This is an interesting video on Deming and American management (by the BBC in 1992): Prophet Unheard. It includes some nice old footage of Deming in Japan. The importance of respect for people is clear and the video also touches on the idea the danger of relying on data (when you do not understand variation and … Continue reading →

Posted in Data, Deming, Management, Manufacturing, Quality tools, Respect | Tagged Data, Deming, Japan, Management, management history, managing people, Quality tools, respect for people | 1 Comment

Akio Toyoda’s Message Shows Real Leadership

Posted on July 26, 2009 by John Hunter

Speech by Akio Toyoda Since the birth of Toyota, the company’s philosophy has always been to “contribute to society.” … “Contributing to society” at Toyota means two things. First, it means, “to manufacture automobiles that meet the needs of society and enrich people’s lives.” And second, “to take root in the communities we serve by creating jobs, earning profits and paying taxes, thereby enriching the local economies where we operate.” … Toyota has overcome many challenges during its seven decades … Continue reading →

Posted in Customer focus, Deming, Lean thinking, Management, Manufacturing, quote, Systems thinking, Toyota Production System (TPS) | Tagged Customer focus, Deming, Japan, leadership, management, Manufacturing, purpose, quote, Systems thinking, Toyota, Toyota Production System (TPS) | 14 Comments

Toyota Develops Thought-controlled Wheelchair

Posted on June 30, 2009 by John Hunter

Toyota has developed a thought-controlled wheelchair (along with Japanese government research institute, RIKEN, and Genesis Research Institute). Honda has also developed a system that allows a person to control a robot through thoughts. Both companies continue to invest in innovation and science and engineering. The story of a bad economy and bad sales for a year or two is what you read in most newspapers. In my opinion the more important story is why Toyota and Honda will be dominant … Continue reading →

Posted in Creativity, Deming, Innovation, Lean thinking, Management, Science, Toyota Production System (TPS) | Tagged Innovation, Japan, Performance Appraisal, research, Toyota, Toyota Production System (TPS) | 2 Comments

Japan Airlines CEO on CEO Pay

Posted on December 8, 2008 by John Hunter

Nice webbast of CNN clip on Japan Airlines CEO cutting his pay to less than that of the pilots. He really seems to understand the company does not exist for him to plunder (unlike so many CEOs in the USA). Related: Japan Airlines using Toyota Production System Principles – Under Nishimatsu, Japan Airlines Tries to Rise Above Legacy – Respect for Employees at Southwest Airlines – posts on executive pay – Honda executives not overpaid either

Posted in Management, webcast | Tagged airlines, executive pay, Japan, overpaid executives | 2 Comments

Honda has Never had Layoffs and has been Profitable Every Year

Posted on November 25, 2008 by John Hunter

Engineers Rule, 2006 Longtime auto analyst John Casesa, who now runs a consulting company, says, “There’s not a company on earth that better understands the culture of engineering.” The strategy has worked thus far. Honda has never had an unprofitable year. It has never had to lay off employees. … The lean and compact Fukui, like all of his predecessors, is an engineer who started in R&D and later ran the subsidiary. While other auto chief-executives-to-be were punching keyboards in … Continue reading →

Posted in Deming, Lean thinking, Management, Respect | Tagged cars, engineering, executive pay, Japan, layoffs, management | 7 Comments

Easiest Countries for Doing Business 2008

Posted on November 8, 2008 by John Hunter

Singapore is again ranked first for Ease of Doing Business by the World Bank. For some reason they call the report issued in any given year as the report for the next year (which makes no sense to me). The data shown below is for the year they released the report. Country 2008 2007 2006 2005 Singapore 1 1 1 2 New Zealand 2 2 2 1 United States 3 3 3 3 Hong Kong 4 4 5 6 Denmark … Continue reading →

Posted in Competition, Economics, Management | Tagged Data, Economics, entrepreneur, global, Japan, UK, USA