Tag Archives: design

Human Proof Design

Human proof design is design that prevents people from successful using the item. It is similar to mistake proofing except instead of prevent mistakes it prevents people from using it. When you see human proof design you will often see … Continue reading

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Visual Management and Mistake-Proofing for Prescription Pills

Good ideas often just require some sensible thought to think of an improved approach. Management concepts can help guide such thinking, such as mistake-proofing and visual management. To apply visual management requires giving a bit of thought to how to … Continue reading

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No Customer Focus

John Battelle writes the excellent searchblog. A recent post, Rant: The Comcast HD DVR Is Simply, Terribly Awful, provides another example of a company lacking customer focus. See the comments for even more confirmation of the lack of customer focus. … Continue reading

Posted in Customer focus, Fun, IT, Management | Tagged , , , | 4 Comments

Management Consulting – Web Site Evidence

In, How Wipro Adapted the Toyota Production System to IT Work [the broken link was removed], Jon Miller highlights several keys to adopting lean thinking: involve everyone, learn and then do, and learn together. In Wipro’s case they should also … Continue reading

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Designing In Errors

TiVo’s “self-destruct button” destructs [the broken link was removed] In so doing, they’ve created a bunch of potential failures in which the user is locked out of her own equipment. It’s like those movies where an accident or a bad … Continue reading

Posted in IT, Management, Quality tools | Tagged , , | 1 Comment

Complicating Simplicity

Complicating simplicity: Gah! Trying to read about the “Simplicity: The Art of Complexity” (er, what?) conference. But the description at the conference site is the exact opposite of simple, clear writing: An investigation of the essence of simplicity must necessarily … Continue reading

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Health Care Pictographs

New pharmaceutical pictograms The Risk/Benefit Assessment of Drugs-Analysis and Response (RAD-AR [the broken link was removed]) Council of Japan has released a new batch of pictograms for use on pharmaceutical packaging. No more deciphering complicated dosage directions and warnings — … Continue reading

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Great Charts

Karl Hartig displays some excellent charts that he created (for the Wall Street Journal) on his web site. The charts seem very similar to what would result from applying Edward Tufte’s ideas. Rarely do I see charts that do such … Continue reading

Posted in Data, Management | Tagged , , | 5 Comments