Tag Archives: bad usability

Human Proof Design

Human proof design is design that prevents people from successful using the item. It is similar to mistake proofing except instead of prevent mistakes it prevents people from using it. When you see human proof design you will often see … Continue reading

Posted in Creativity, Customer focus | Tagged , , , , , , | Comments Off on Human Proof Design

Management Blog Posts From June 2005

Here are the blog posts from 3 years ago this month on the Curious Cat Management Improvement blog: From Mechanistic to Social Systemic Thinking – Targets Distorting the System – Dilbert and Deming. The Dilbert site has learned to take … Continue reading

Posted in Fun, Management | Tagged , , , | Comments Off on Management Blog Posts From June 2005

No Excessive Senior Executive Pay at Toyota

Toyota Boosts Executives’ Bonuses on Record Earnings (link broken by Bloomberg has been removed – why can’t companies with huge IT budgets follow even basic web usability rules like not breaking urls?): Toyota Motor Corp., the world’s biggest automaker by … Continue reading

Posted in Deming, Lean thinking, Management, Psychology, Respect, Toyota Production System (TPS) | Tagged , , , , | 5 Comments

Information Technology and Management

Dog Eat Dog [the broken link was removed, sadly even MIT can’t manage a website properly and they have broken the link] by Andrew McAfee and Erik Brynjolfsson The CVS experience is a microcosm of a pervasive trend toward using … Continue reading

Posted in IT, Management | Tagged , , , , , , , | 5 Comments

Change Your Name

Best Buy Asks Man To Change Name [the broken link was removed]: Turns out if your last name is less than three letters, the online sign-up isn’t an option for you. Companies often put up barriers for no reason, then … Continue reading

Posted in Customer focus, IT, Management, Software Development | Tagged , , , , | 6 Comments

Usability Failures

‘Smart’ phones, stupid punters? A survey* of 15,000 “faulty” devices by mobile data provider WDSGlobal found 63 per cent of the one in seven new phones which are returned have nothing wrong with them. I believe one in seven is … Continue reading

Posted in Customer focus, IT, Management, Systems thinking | Tagged , , , , , | 7 Comments

Planet Kaizen

Toyota has a section on their web site called Planet Kaizen [the broken link to www.toyota.com/planetkaizen was removed, this is a rare instance where they are doing us a favor by removing this poorly designed application from the internet]: “what … Continue reading

Posted in IT, Management, Toyota Production System (TPS) | Tagged , , , , , | 1 Comment

BetterProcess Podcasts and Blog

Edited to correct links – people involved with web content really need to learn that pages must live forever. They broke them again, so I gave up trying to make up for their failure to follow good management processes. BetterProcess … Continue reading

Posted in Management, webcast | Tagged | Comments Off on BetterProcess Podcasts and Blog