Tag Archives: business

Good Startup Ideas from Startup Weekend JB (Malaysia)

I like all these startup ideas from Startup Weekend JB (Malaysia). I can’t figure out how to comment on their blog (I am guessing Tumbler just eliminates commenting?), so I started this post – and ended up adding much more … Continue reading

Posted in Customer focus, Innovation, IT | Tagged , , , , , , , , | 1 Comment

The Importance of Leadership by Those Working to Improve Management

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the importance of leadership for every quality management professional. Leadership is important but also something that often is difficult to understand what exactly is meant by the … Continue reading

Posted in Management | Tagged , , , , | 1 Comment

Out of Touch Executives Damage Companies: Go to the Gemba

When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading

Posted in Customer focus, Data, Management, Psychology, Systems thinking | Tagged , , , , , , , , , , , , , , , , , , | Comments Off on Out of Touch Executives Damage Companies: Go to the Gemba

More Evidence of the Damage Done by Kleptocrat CEO Pay

I have been writing about the problems of overpaid executives that has lately become so bad that “overpaid executives” doesn’t capture the nature of the problem. Today I see many CEO’s are acting as kleptocrats do – taking food out … Continue reading

Posted in Management, Respect, Systems thinking | Tagged , , , , , , , | 2 Comments

Steve Jobs on Quality, Business and Joseph Juran

This webcast shows an interesting interview with Steve Jobs when he was with NeXT computer. He discusses quality, business and the experience of working with Dr. Juran at NeXT computer. The video is likely from around 1991. America’s in a … Continue reading

Posted in Customer focus, Management, Process improvement, Psychology, Respect | Tagged , , , , , , , , , , | 3 Comments

Kleptocrat CEOs and Their Apologists

I am disgusted by the lack of ethical and moral fiber of many CEOs of the largest corporations (along with their cronies and apologists) in the USA. This lack comes out in many ways (see all the scandals at the … Continue reading

Posted in Economics, Investing, Psychology | Tagged , , , , , , | 2 Comments

Jeff Bezos: Innovation, Experiments and Long Term Thinking

Jeff Bezos, bought the Washington Post. He has long showed a willingness to take a long term view at Amazon. He is taking that same thinking to the Washington Post: In my experience, the way invention, innovation and change happen … Continue reading

Posted in Creativity, Customer focus, Innovation, Process improvement | Tagged , , , , , , , | 2 Comments

Executive Leadership

Senior executives must lead management improvement efforts. When senior executives only give lip service to management efforts the result is normally the same: little happens. When Dr. Deming was working with companies after the 1980’s NBC white paper, If Japan … Continue reading

Posted in Deming, Management, Psychology, Systems thinking | Tagged , , , , , , | 7 Comments

The Market Discounts Proven Company Leadership Far Too Quickly

Developing a strong executive leadership culture is not a short term effort. It isn’t based on one person. It almost never deteriorates quickly. Yet markets continually overact to minor blips on the long term success of companies. I think this … Continue reading

Posted in Data, Economics, Investing | Tagged , , , , , | 1 Comment

USA Spent $2.6 Trillion, $8,402 per person,17.9% of GDP on Medical Expenses in 2010

The federal government financed 29% of total health spending in 2010, a substantial increase from its share of 23% in 2007. Meanwhile, the shares of the total health care bill financed by state and local governments (16%), private businesses (21%), and households (28%) declined during the same time period. Continue reading

Posted in Economics, Health care, Systems thinking | Tagged , , , , , , | 2 Comments