Tag Archives: targets

Out of Touch Executives Damage Companies: Go to the Gemba

Posted on August 20, 2014 by John Hunter

When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading →

Posted in Customer focus, Data, Management, Psychology, Systems thinking | Tagged bad management, business, commentary, curiouscat, Customer focus, customer service, Economics, executives, gemba, Google, government, internet, leadership, management, Psychology, regulation, respect for people, sales, targets | Comments Off

Pay Attention to the Results that Matter

Posted on June 27, 2012 by John Hunter

Play pumps is a great sounding idea. Most people reading this blog have clean tap water a few steps away. Over a billion people today still struggle to get water every day. A common method to get water is using … Continue reading →

Posted in Management | Tagged charity, Customer focus, marketing, targets, technology | 2 Comments

Managing to Test Result Instead of Customer Value

Posted on October 19, 2009 by John Hunter

Computer hardware and software creators use benchmarks as one tool to compare the performance of alternative products. At times this can be very useful. You can learn what software of hardware is faster and that may be a very valuable … Continue reading →

Posted in Creativity, IT, Management, Software Development, Systems thinking | Tagged Creativity, Data, programming, Software Development, Systems thinking, targets | 7 Comments

Why Setting Goals can Backfire

Posted on April 27, 2009 by John Hunter

Dr. Deming long ago stated in his 14 obligations of management: “Eliminate numerical goals, numerical quotas and management by objectives.” I think he was right then, and is right now. A goal can help set the scope of the effort. … Continue reading →

Posted in Data, Deming, Management, Process improvement, Psychology, Systems thinking | Tagged Deming, Process improvement, Psychology, Systems thinking, targets | 2 Comments

Goodbye Quarterly Targets?

Posted on March 31, 2007 by John Hunter

Goodbye Quarterly Targets? [the broken link was removed], Business Week: For about a decade, companies have tried to goose their stocks-or manage the market’s expectations-by putting out quarterly earnings projections. Now the practice has come under fire as business leaders … Continue reading →

Posted in Deming, Management | Tagged Investing, long term thinking, management, short term thinking, targets | 3 Comments

Toyota Targets 50% Reduction in Maintenance Waste

Posted on August 30, 2006 by John Hunter

Inside the Toyota Maintenance Reduction 50 Percent by Paul V. Arnold (sadly the site broke the link, so I removed it): First, it is Maintenance Reduction 50 Percent, not Cost Reduction 50 Percent or Employee Reduction 50 Percent. “The goal … Continue reading →

Posted in Data, Deming, Lean thinking, Management, Management Articles, Process improvement, Toyota Production System (TPS) | Tagged Deming, Lean thinking, targets, Toyota | 4 Comments

SEC chief quotes Deming

Posted on May 16, 2005 by John Hunter

Security and Exchange Chairman William H. Donaldson Speaks At Chartered Financial Analysts Institute Annual Conference [broken link removed]: This approach will, ultimately, better serve investors, and it will also gradually temper the pressures on some corporate executives to fudge the … Continue reading →

Posted in Management, Systems thinking | Tagged Deming, Psychology, system thinking, targets | 1 Comment