How dealers can put TQM to work [the broken link was removed] by Brian Cusimano
Deming did not like the term TQM. It was not defined, so each person using it meant something different. And the faddish nature of the term drew a large number of “hacks” (consultants who spoke with authority but without knowledge). Seeing the term TQM used now however, I find refreshing. To use the term TQM you must go against the temptation to talk only about the current fad (learning organizations, reengineering, balanced scorecard, six sigma, lean…). This author defines what he means by TQM:
There are many TQM tools that can be used to solve such problems, including Pareto, fishbone diagrams, control charting, and cause-and-effect diagrams. In this case we will use the methods of ppm-defective and Pareto. Pareto simply uses bar charts to analyze the proportion of different defects.