-
Categories
- Books
- Career
- Carnival
- China
- Competition
- Creativity
- curiouscat.com
- Customer focus
- Data
- Deming
- Design of Experiments
- Economics
- Education
- Fun
- Health care
- India
- Innovation
- Investing
- IT
- Lean thinking
- Management
- Management Articles
- Manufacturing
- Performance Appraisal
- Popular
- Process improvement
- Psychology
- Public Sector
- Quality tools
- quote
- Respect
- Science
- Six sigma
- Software Development
- Statistics
- Systems thinking
- Tags
- Theory of Constraints
- Toyota Production System (TPS)
- Travel photos
- UK
- webcast
ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
-
Tag Archives: bad service
Rude Behavior Costs Companies
Approximately one-third of consumers surveyed reported they’re treated rudely by an employee on an average of once a month and that these and other episodes of uncivil worker behavior make them less likely to patronize those businesses. Customers rarely report … Continue reading
Posted in Competition, Customer focus, Psychology, Respect
Tagged bad service, Customer focus, customer service, management research, Psychology, respect for people
6 Comments
Verizon Provides Lousy Service = Dog Bites Man
It is obvious a few companies don’t have any ability to, provide even just reasonably bad service (for them the goal of decent service is so far away as to not be reasonable). How often do Verizon (based on their … Continue reading
Posted in Customer focus, Management
Tagged bad customer service, bad management, bad service
Comments Off on Verizon Provides Lousy Service = Dog Bites Man
Customers Get Dissed and Tell
There are those rare companies where interacting with them is not a dreaded experience: Trader Joe’s, Southwest Airlines, Ritz Carlton, Crutchfield, Cannon, Groovix. There are not many. And even just providing something that just works is seen as a treat. … Continue reading
Posted in Customer focus, Deming, Management, Psychology
Tagged bad service, blogs, Customer focus, Deming, inspection, internet, overpaid executives, Psychology, Systems thinking
7 Comments
