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Author Archives: John Hunter
Learning from Customers
Don’t make it hard for customers to be heard. Provide training and tools to employees to document customers voices. Train employees to learn as much as possible from customers. Value the time employees spend listening to customers and learning from … Continue reading
Posted in Customer focus, Management
Tagged critical thinking, culture, Customer focus, customer service, Data, feedback, learning
1 Comment
Most Popular Posts on the Curious Cat Management Improvement Blog in 2020
These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2020 (as measured by page views recorded by my analytics application). I wrote very few posts for this blog last year. The historical Curious Cat … Continue reading
Posted in curiouscat.com, Popular
Tagged blogs, Popular
Comments Off on Most Popular Posts on the Curious Cat Management Improvement Blog in 2020
Interview of Bill Hunter: Improving Quality and Productivity in Organizations
Interview of William G. Hunter on Improving Quality and Productivity in Organizations by Peter Scholtes. Bill taught a course at the University of Wisconsin – Madison, Improving Quality and Productivity in Organizations, which was co-sponsored by the business school, statistics … Continue reading
Posted in Management, Psychology, Respect, Systems thinking
Tagged Bill Hunter, Education, learning, Madison, Peter Scholtes, Psychology, respect for people, webcast
2 Comments
I Have Published an Update to Management Matters: Building Enterprise Capability
I have published some edits and additional content for my book – Management Matters: Building Enterprise Capability. One of the things I really like about how I have published the book (with Leanpub) is that anyone that has previously purchased … Continue reading
Posted in Books
Tagged Management Matters
Comments Off on I Have Published an Update to Management Matters: Building Enterprise Capability
Popular Posts on the Curious Cat Management Improvement Blog in 2019
These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2019 (as measured by page views recorded by my analytics application). 14 posts are repeats from the 2018 top 20 list. Of the new top … Continue reading
Management Improvement System Flavors
ASQ has asked their Influential Voices to explore the question “Is Agile the new Lean?” I have participated with the program since 2012: see my past blog posts as part of the ASQ Influential Voices program. No Agile is not … Continue reading
Posted in Lean thinking, Management
Tagged agile management, ASQ Influential Voices, Lean thinking, management system
4 Comments
Bill Hunter and the Quality Movement
Watch this presentation by George Box at the 1st Annual Hunter Conference on Quality: Bill Hunter and the Quality Movement. In the presentation George discusses interesting student design of experiments projects; read more on those efforts in 101 Ways to … Continue reading
Posted in Management
Tagged Bill Hunter, George Box, Madison, management webcast, quality, respect for people
1 Comment
How to Successfully Lead Change Efforts
ASQ has asked their Influential Voices to explore the question “How can an individual become a successful Change Leader?” I have participated with the program since 2012: see my past blog posts as part of the ASQ Influential Voices program. … Continue reading
Posted in Management, Psychology
Tagged ASQ Influential Voices, Career, change, leadership
2 Comments
Factfulness – The Importance of Critical Thinking
Factfulness by Hans Roling (of TED talks and Gapminder charts fame) is an exceptionally good book. It provides great insight into how to think more effectively and how to understand the reality of the world we live in (versus the … Continue reading
Posted in Books, Data, Systems thinking
Tagged critical thinking, curiouscat, Data, long term thinking, Psychology, Systems thinking
1 Comment
Design the Management System with an Appreciation of Confirmation Bias
To create strong organizations we must create management systems using an appreciation of psychology. We must understand that people have tendencies that must be addressed by designing a management system built to take advantage of the strength those people bring … Continue reading
Posted in Management, Psychology
Tagged critical thinking, culture, management, managing people, organization as a system, Psychology, respect for people, robust
1 Comment