Tag Archives: in-process measures

How to Sustain Long Term Enterprise Excellence

Posted on October 3, 2013 by John Hunter

This month Paul Borawski asked ASQ’s Influential Voices to explore sustaining excellence for the long term. There are several keys to pulling sustained long term excellence. Unfortunately, experience shows that it is much easier to explain what is needed than to build a management system that delivers these practices over the long term. The forces pulling an organization off target often lead organization astray. Each of these concepts have great deal more behind them than one post can explain. I … Continue reading →

Posted in Management, Process improvement, Respect, Systems thinking | Tagged , , , , , , , , | 2 Comments

Special Cause Signal Isn’t Proof A Special Cause Exists

Posted on October 3, 2012 by John Hunter

One of my pet peeves is when people say that a point outside the control limits is a special cause. It is not. It is an indication that it likely a special cause exists, and that special cause thinking is the correct strategy to use to seek improvement. But that doesn’t mean there definitely was a special cause – it could be a false signal. This post relies on an understand of control charts and common and special causes (review … Continue reading →

Posted in Data, Deming, Management, Manufacturing, Process improvement, Quality tools, quote, Six sigma, Statistics, Systems thinking | Tagged , , , , , , , , ,

Trust But Verify

Posted on January 16, 2012 by John Hunter

The following are my comments, which were sparked by question “Trust, but verify. Is this a good example of Profound Knowledge in action?” on the Linked In Deming Institute group. Trust but verify makes sense to me. I think of verify as process measures to verify the process is producing as it should. By verifying you know when the process is failing and when to look for special causes (when using control chart thinking with an understanding of variation). There … Continue reading →

Posted in Data, Deming, Management, quote, Respect, Systems thinking | Tagged , , , , , , , | 2 Comments

Annual Performance Reviews Are Obsolete

Posted on November 15, 2010 by John Hunter

Sam Goodner, the CEO of Catapult Systems, wrote about his decision to eliminate the annual performance appraisal [the broken link was removed]. the most critical flaw of our old process was that the feedback itself was too infrequent and too far removed from the actual behavior to have any measurable impact on employee performance. … I decided to completely eliminate of our annual performance review process and replace it with a real-time performance feedback dashboard.” I think this is a … Continue reading →

Posted in Creativity, Innovation, IT, Management, Performance Appraisal | Tagged , , , ,

Metrics and Software Development

Posted on March 27, 2007 by John Hunter

Lean-based Metrics for Agile CM Environments [the broken link was removed] by Brad Appleton, Robert Cowham and Steve Berczuk: Measure Up! Don’t use metrics to measure individuals in a way that compares their performance to others or isolates the value of their contributions from the rest of the team. The last of the seven principles of Lean software development tells us to “Optimize across the whole.” When measuring value or performance, it is often better to measure at the next … Continue reading →

Posted in Data, IT, Lean thinking, Management, Management Articles, Software Development, Theory of Constraints | Tagged , , | 5 Comments

Customer Un-focus

Posted on December 28, 2006 by John Hunter

Counties caught in conundrum: getting Amish to take food stamps [the broken link was removed] by John Horton Accepting public assistance is verboten within the Amish culture. It simply is not done. But Taylor is under orders to at least try to get them enrolled. The Ohio Department of Job & Family Services has asked Geauga and Holmes counties, which feature the state’s largest Amish populations, to lift dismal food-stamp participation rates. Taylor and his Holmes counterpart, Dan Jackson, called … Continue reading →

Posted in Customer focus, Data, Management, Public Sector | Tagged , , , | 2 Comments