Tag Archives: build capacity

Build Systems That Allow Quick Action – Don’t Just Try and Run Faster

This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on the cries for “faster, faster, faster” that so often is a refrain heard today. I have long said that the measure of … Continue reading

Posted in Management, Process improvement, Respect, Systems thinking | Tagged , , , , , | 4 Comments

Customer Focus by Everyone

There are many critical elements to a management system. One that is fundamental, yet still poorly executed far too often, is creating a system where all staff can focus on enhancing value to the customer every day. If your enterprise … Continue reading

Posted in Customer focus, Deming, Management, Systems thinking | Tagged , , , , , | 6 Comments

Continual Feeding

I like growing things. I think it is part the connection to system thinking I have had since I was a kid. I like finding ways to leverage my effort so that I put in a bit of thought and … Continue reading

Posted in Investing, Management, Systems thinking | Tagged , , , , | 3 Comments

Psychology of Improvement

Even if ideas are good and have significant importance (high value to customers, reduce waste dramatically, improve safety…) implementing the ideas can be difficult. Getting people to make an effort to improve a situation by simply laying out the dry … Continue reading

Posted in Creativity, Deming, Management, Psychology, Respect, Systems thinking | Tagged , , , , , , | 3 Comments

Interviewing: I and We

In response to: say “I” — not “we” — in your interviews If you are a manager you need to lead teams, lead projects and improve work systems. In an interview I believe you need to say specifically what you … Continue reading

Posted in Career, Management, Process improvement, Psychology, Systems thinking | Tagged , , , , , , | 2 Comments

Building on Successful Improvement

Do ‘Quick Wins’ Hurt Lean Initiatives? This becomes very difficult, since in many organizations these executives have the strategic attention span equivalent to the life-cycle of a mayfly. When the ‘quick win’ approach is taken, the savings / impact becomes … Continue reading

Posted in Management, Psychology, quote, Systems thinking | Tagged , , , , , , , | 3 Comments

How to Improve

My management philosophy is guided by the idea of seeking methods that will be most effective.* There are many ways to improve. Good management systems are about seeking systemic adoption of the most effective solutions. What this amounts to is … Continue reading

Posted in Deming, Management, Process improvement, Quality tools, Respect, Systems thinking | Tagged , , , , , , , , , , | 12 Comments