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Category Archives: Systems thinking
A Good Management System is Robust and Continually Improving
Imagine a big clock, the big and little and sweeping second hands moving with absolute accuracy for years and years. Then, imagine various people working within it, somehow swapping out gears and cogs without the clock stopping or slowing down … Continue reading
Your Purpose Must Be About You
Guest post by Jurgen Appelo I’m a writer. It’s the one thing that I intend to do for the rest of my life. That means, when I focus on writing, I cannot focus on knitting. Somebody else will have to … Continue reading
Posted in Psychology, Systems thinking
Tagged aim, guest post, intrinsic motivation, motivation, Psychology, purpose, Systems thinking
1 Comment
More Evidence of the Damage Done by Kleptocrat CEO Pay
I have been writing about the problems of overpaid executives that has lately become so bad that “overpaid executives” doesn’t capture the nature of the problem. Today I see many CEO’s are acting as kleptocrats do – taking food out … Continue reading
Posted in Management, Respect, Systems thinking
Tagged business, executive pay, hiring, Investing, management research, overpaid executives, stakeholders, stockholders
2 Comments
Poor Results Should be Addressed by Improving the System Not Blaming Individuals
My response to: Where is the Deming study that asserts most errors are in organization or process? There is no such study, it is based on Dr. Deming’s experience as I discuss in 94% Belongs to the System (improve the … Continue reading
Posted in Deming, Management, Process improvement, Systems thinking
Tagged coaching, continual improvement, Deming, gemba, process thinking, quote, respect for people, Systems thinking
5 Comments
Bad Weather is Part of the Transportation System
The job of managers is to create a robust system that delivers value to customers. A system that fails constantly (fails during the continual variation the system faces) is a failed system. Bad weather is part of the variation airlines … Continue reading
How to Sustain Long Term Enterprise Excellence
This month Paul Borawski asked ASQ’s Influential Voices to explore sustaining excellence for the long term. There are several keys to pulling sustained long term excellence. Unfortunately, experience shows that it is much easier to explain what is needed than … Continue reading
What is the Explanation Going to be if This Attempt Fails?
Occasionally during my career I have been surprised by new insights. One of the things I found remarkable was how quickly I thought up a new explanation for what could have caused a problem when the previously expressed explanation was … Continue reading
Posted in Creativity, Innovation, Management, Process improvement, quote, Software Development, Systems thinking
Tagged Creativity, curiouscat, experiments, John Hunter, problem solving, Psychology, Software Development, tips
Comments Off on What is the Explanation Going to be if This Attempt Fails?
Peter Senge on Systems Thinking
People must be willing to challenge their mental models in order to find non-obvious areas of high leverage – which allow significant improvement. System thinking is a term that is often confusing to people. From my perspective it is important … Continue reading
Executive Leadership
Senior executives must lead management improvement efforts. When senior executives only give lip service to management efforts the result is normally the same: little happens. When Dr. Deming was working with companies after the 1980’s NBC white paper, If Japan … Continue reading
Posted in Deming, Management, Psychology, Systems thinking
Tagged ASQ Influential Voices, business, Deming, executives, leadership, management, productivity
7 Comments
Leadership and Management
I don’t think the attempts to separate leadership and management are useful. I read plenty of things that are variations on Peter Drucker’s: “Management is doing things right; leadership is doing the right things.” A manager that is not concerned … Continue reading →