Deming’s Second Theorem: “We are being ruined by best efforts.”
What did Dr. Deming mean by this?
Another quote by Dr. Deming might give you a clue? “Best efforts will not substitute for knowledge.”
Irwin, the porcupine at the Animal Rescue League Wildlife Center has to work a little harder for his breakfast in this clip. The wildlife center likes to provide animals in captivity puzzles and challenges to keep them interested in their environment so they stuck his breakfast to the bottom of the mug.
Thankfully the baby porcupine in the video doesn’t ruin anything and instead just gives us an enjoyable video. He does spends a great deal of energy putting forth his best efforts, but without a theory 🙂 Best efforts can often cause damage to the organization when people give their best efforts but are not guided by knowledge of what is useful and what is harmful.
Another Deming Quote: “We are being ruined by the best efforts of people who are doing the wrong thing.” Please share your comments on how organizations are ruined by best efforts.
And I will wrap up the post with another quote from Dr. Deming: “We want best efforts guided by theory.”