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ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
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Tag Archives: Systems thinking
Customers
Customer focus is critical to succeed with management improvement efforts. Few argue with that point, though my experience as a customer provides plenty of examples of poor systems performance on providing customer value (usability, managing the value stream well, etc.). … Continue reading
Posted in Customer focus, Deming, Management
Tagged curiouscat, Customer focus, customer service, Deming, gemba, Innovation, management, quote, Systems thinking, value stream
11 Comments
Using Incentives to Guide Social System Improvements
When confronted with the challenge of managing a social system (or market) I like to find ways to use a few simple rules that will guide the system to find improvements. I favor allowing participants in complex social system to … Continue reading
Posted in Creativity, Economics, Public Sector, Systems thinking
Tagged Creativity, Economics, leadership, Systems thinking
2 Comments
Special Cause Signal Isn’t Proof A Special Cause Exists
One of my pet peeves is when people say that a point outside the control limits is a special cause. It is not. It is an indication that it likely a special cause exists, and that special cause thinking is … Continue reading
Posted in Data, Deming, Management, Manufacturing, Process improvement, Quality tools, quote, Six sigma, Statistics, Systems thinking
Tagged control chart, curiouscat, Data, Deming, in-process measures, Process improvement, Quality tools, Six sigma, Systems thinking, variation
Comments Off on Special Cause Signal Isn’t Proof A Special Cause Exists
Manage Better by Managing Less
Matt May included “Silhouettes” from selected authors in his new book: The Laws of Subtraction (shipping October 26th). I am honored to be included: the following my silhouette. Early in my career, I had a supervisor ask me why I … Continue reading
New Deadly Diseases
Management and the economy keep evolving. Many good things happen. In the last decade the best things are probably the increased deep adoption of lean thinking in many organizations and the adoption of lean and Deming methods in software development … Continue reading
Creating a Quality Culture
This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on the Feelings and Quality Culture. I don’t think creating a culture of continual management improvement is complex but it takes more commitment … Continue reading
Posted in Management, Respect, Systems thinking
Tagged culture, long term thinking, managing people, respect for people, Systems thinking
2 Comments
Customer Focus by Everyone
There are many critical elements to a management system. One that is fundamental, yet still poorly executed far too often, is creating a system where all staff can focus on enhancing value to the customer every day. If your enterprise … Continue reading
Posted in Customer focus, Deming, Management, Systems thinking
Tagged build capacity, Customer focus, customer service, Deming, management, Systems thinking
6 Comments
My New Book: Management Matters
I have a new book in progress: Management Matters. It is now available in “pre-release format” via leanpub. The idea I am experimenting with (supported by leanpub) is pre-publishing the book online. The ebook is available for purchase now, and … Continue reading
Posted in Books, curiouscat.com, Deming, Lean thinking, Management, Process improvement, Psychology, Quality tools, quote, Respect, Systems thinking
Tagged Books, curiouscat, Customer focus, Data, Deming, John Hunter, Lean thinking, management, respect for people, Six sigma, Systems thinking
3 Comments
Corporate Social Responsibility
This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on the Intersection of Quality and Social Responsibility. An understanding of system thinking allows people to see the relationships of connected elements in … Continue reading
Posted in Respect, Systems thinking
Tagged ASQ Influential Voices, ethics, society, Systems thinking
1 Comment
Customer Focus
Customer Focus is at the core of a well managed company. Sadly many companies fail to serve their customers well. To serve customers, a thorough understanding of what problem you solve for customers is needed. The decisions at many companies, … Continue reading
Posted in Customer focus, Deming, Management
Tagged continual improvement, Customer focus, leadership, management, Systems thinking, tips
8 Comments
