Category Archives: Process improvement

Resources for Using the PDSA Cycle to Improve Results

Posted on October 28, 2013 by John Hunter

Using the PDSA cycle (plan-do-study-act) well is critical to building a effective management system. This post provides some resources to help use the improvement cycle well. I have several posts on this blog about using the PDSA cycle to improve results including: keys to the effective use of the PDSA cycle Richard Feynman Explains the PDSA Cycle Tom Nolan on the PDSA cycle The authors and consultants with Associates for Process Improvement have the greatest collection of useful writing on … Continue reading →

Posted in Deming, Management, Process improvement, Quality tools | Tagged continual improvement, Deming, evidence based management, experiments, online resources, PDSA, Process improvement, Quality tools, tips | 5 Comments

How to Sustain Long Term Enterprise Excellence

Posted on October 3, 2013 by John Hunter

This month Paul Borawski asked ASQ’s Influential Voices to explore sustaining excellence for the long term. There are several keys to pulling sustained long term excellence. Unfortunately, experience shows that it is much easier to explain what is needed than to build a management system that delivers these practices over the long term. The forces pulling an organization off target often lead organization astray. Each of these concepts have great deal more behind them than one post can explain. I … Continue reading →

Posted in Management, Process improvement, Respect, Systems thinking | Tagged ASQ Influential Voices, build capability, continual improvement, curiouscat, in-process measures, long term thinking, Process improvement, respect for people, Systems thinking | 2 Comments

Jeff Bezos: Innovation, Experiments and Long Term Thinking

Posted on September 4, 2013 by John Hunter

Jeff Bezos, bought the Washington Post. He has long showed a willingness to take a long term view at Amazon. He is taking that same thinking to the Washington Post: In my experience, the way invention, innovation and change happen is [through] team effort. There’s no lone genius who figures it all out and sends down the magic formula. You study, you debate, you brainstorm and the answers start to emerge. It takes time. Nothing happens quickly in this mode. … Continue reading →

Posted in Creativity, Customer focus, Innovation, Process improvement | Tagged Bezos, business, business model, Customer focus, experiments, long term thinking, PDSA, Quality tools | 2 Comments

Design of Experiments: The Process of Discovery is Iterative

Posted on July 30, 2013 by John Hunter

This video is another excerpt on the design of experiments videos by George Box, see previous posts: Introduction to Fractional Factorial Designed Experiments and The Art of Discovery. This video looks at learning about experimental design using paper helicopters (the paper linked there may be of interest to you also). [the video is no longer available online] In this example a screening experiment was done first to find those factors that have the largest impact on results. Once the most … Continue reading →

Posted in Design of Experiments, Management, Process improvement, Quality tools, Statistics | Tagged Design of Experiments, experiments, George Box, management webcast, Process improvement, Quality tools, Statistics | 3 Comments

What is the Explanation Going to be if This Attempt Fails?

Posted on June 25, 2013 by John Hunter

Occasionally during my career I have been surprised by new insights. One of the things I found remarkable was how quickly I thought up a new explanation for what could have caused a problem when the previously expressed explanation was proven wrong. After awhile I stopped finding it remarkable and found it remarkable how long it took me to figure out that this happened. I discovered this as I programmed software applications. You constantly have code fail to run as … Continue reading →

Posted in Creativity, Innovation, Management, Process improvement, quote, Software Development, Systems thinking | Tagged Creativity, curiouscat, experiments, John Hunter, problem solving, Psychology, Software Development, tips

Getting Known Good Ideas Adopted

Posted on June 19, 2013 by John Hunter

This month Paul Borawski asked ASQ’s Influential Voices to explore two questions; first, what is the most important challenge the quality community faces in ensuring that the value of quality is fully realized for the benefit of society? I really think it is just getting the good ideas to improve management, that have been around for decades, adopted. This might not seem that important. But I hear almost no talk about this and tons of talk about all sorts of … Continue reading →

Posted in Lean thinking, Process improvement | Tagged ASQ Influential Voices, Lean thinking, management history, quality, Six sigma | 6 Comments

The Art of Discovery

Posted on April 18, 2013 by John Hunter

Quality and The Art of Discovery by Professor George Box (1990): Quotes by George Box in the video: “I think of statistical methods as the use of science to make sense of numbers” “The scientific method is how we increase the rate at which we find things out.” “I think the quality revolution is nothing more, or less, than the dramatic expansion of the of scientific problem solving using informed observation and directed experimentation to find out more about the … Continue reading →

Posted in Creativity, Data, Innovation, Management, Process improvement, Quality tools, Science, Statistics | Tagged control chart, curiouscat, Data, evidence based management, experiments, George Box, Innovation, learning, Process improvement, quote, respect for people, Statistics, technology, webcast | 4 Comments

George Box

Posted on March 28, 2013 by John Hunter

I would most likely not exist if it were not for George Box. My father took a course from George while my father was a student at Princeton. George agreed to start the Statistics Department at the University of Wisconsin – Madison, and my father followed him to Madison, to be the first PhD student. Dad graduated, and the next year was a professor there, where he and George remained for the rest of their careers. George died today, he … Continue reading →

Posted in Data, Deming, Design of Experiments, Management, Manufacturing, Process improvement, Quality tools, quote, Respect, Six sigma, Statistics, Systems thinking, UK | Tagged curiouscat, Data, Deming, Design of Experiments, George Box, John Hunter, Madison, management, Process improvement, quote, respect for people, Six sigma, Statistics, UK, William Hunter | 15 Comments

Quality Processes in Unexpected Places

Posted on March 25, 2013 by John Hunter

This month Paul Borawski asked ASQ’s Influential Voices to explore the use of quality tools in unexpected places. The most surprising example of this practice that I recall is the Madison, Wisconsin police department surveying those they arrested to get customer feedback. It is obvious that such “customers” are going to be biased. Still the police department was able to get actionable information by seeking the voice of the customer. Certain of the police department’s aims are not going to … Continue reading →

Posted in Creativity, Customer focus, Data, Innovation, Management, Process improvement, Public Sector, Respect | Tagged ASQ Influential Voices, Creativity, Customer focus, customer service, leadership, Lean thinking, Madison, Process improvement, Public Sector, respect for people, Systems thinking | 5 Comments

Management Blog Review 2012: Gemba Walkabout

Posted on January 9, 2013 by John Hunter

This is my second, of two, 2012 management blog review posts. In this post I look back at the last year on Mike Stoecklein’s Gemba Walkabout blog. Mike is the Director of Network Operations at Thedacare Center for Healthcare Value. In a very long post, Some thoughts on guiding principles, values & behaviors, he provides a sensibly explanation for one the real difficulties organization have making progress beyond a certain point (project success but failure to succeed in transforming the … Continue reading →

Posted in Carnival, Deming, Health care, Process improvement | Tagged Deming, Health care, Process improvement, Quality tools | 1 Comment

Process Thinking: Process Email Addresses

Posted on October 18, 2012 by John Hunter

This is just a simple tip. When providing email address think about what the purpose is. If it is to contact a specific person then an individual’s email address makes sense. But if you are really emailing the software testing manager then it may well make sense to provide people the email address software_testing_manager@ Essentially, I think it is often sensible to break out email addresses for specific functions or processes. Then the email address can just be routed to … Continue reading →

Posted in IT, Process improvement | Tagged communication, internet, Process improvement, tips | 1 Comment

Double Loop Learning Presentation by Benjamin Mitchell

Posted on October 8, 2012 by John Hunter

Benjamin Mitchell – Using the Mutual Learning Model to achieve Double Loop Learning [the original video is not online anymore, I replaced it with another presentation by Benjamin on the same topic at a different conference at close to the same time – JH] Benjamin Mitchell presents ideas using Chris Argyris thinking on double-loop learning. “Double-loop learning occurs when error is detected and corrected in ways that involve the modification of an organization’s underlying norms, policies and objectives.” Single loop … Continue reading →

Posted in Management, Process improvement, Psychology, Software Development | Tagged change, communication, Deming, management, management webcast, Process improvement, Psychology, theory of knowledge

Special Cause Signal Isn’t Proof A Special Cause Exists

Posted on October 3, 2012 by John Hunter

One of my pet peeves is when people say that a point outside the control limits is a special cause. It is not. It is an indication that it likely a special cause exists, and that special cause thinking is the correct strategy to use to seek improvement. But that doesn’t mean there definitely was a special cause – it could be a false signal. This post relies on an understand of control charts and common and special causes (review … Continue reading →

Posted in Data, Deming, Management, Manufacturing, Process improvement, Quality tools, quote, Six sigma, Statistics, Systems thinking | Tagged control chart, curiouscat, Data, Deming, in-process measures, Process improvement, Quality tools, Six sigma, Systems thinking, variation

Build Systems That Allow Quick Action – Don’t Just Try and Run Faster

Posted on September 21, 2012 by John Hunter

This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on the cries for “faster, faster, faster” that so often is a refrain heard today. I have long said that the measure of management improvement isn’t only about improving. It is the speed at which the management system and internal processes are being improved. Improvement is a given. If an organization is not improving every year the odds of long term success is … Continue reading →

Posted in Management, Process improvement, Respect, Systems thinking | Tagged ASQ Influential Voices, build capacity, continual improvement, management, Process improvement, respect for people | 4 Comments

My New Book: Management Matters

Posted on August 2, 2012 by John Hunter

I have a new book in progress: Management Matters. It is now available in “pre-release format” via leanpub. The idea I am experimenting with (supported by leanpub) is pre-publishing the book online. The ebook is available for purchase now, and comes with free access to the updates. My plan is to continue working on the book for the next few months and have it “release ready” by October, 2012. One of the advantages of this method is that I can … Continue reading →

Posted in Books, curiouscat.com, Deming, Lean thinking, Management, Process improvement, Psychology, Quality tools, quote, Respect, Systems thinking | Tagged Books, curiouscat, Customer focus, Data, Deming, John Hunter, Lean thinking, management, respect for people, Six sigma, Systems thinking | 3 Comments

Richard Feynman Explains the PDSA Cycle

Posted on May 17, 2012 by John Hunter

Ok, really Richard Feynman Explains the scientific method. But his thoughts make the similarity between the PDSA cycle and the scientific method obvious. 1) Plan, hypothesis. You make a guess about a theory (in using the PDSA cycle this step is often missed, while in the scientific method this is of the highest priority). You make a prediction based on that theory. 2) Do the experiment 3) Study the results If the results disprove the theory you were wrong. If … Continue reading →

Posted in Process improvement, Quality tools, Science | Tagged experiments, PDSA, Popular, prediction, Process improvement, Quality tools, Science | 3 Comments