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Category Archives: Psychology
Remembering Peter Scholtes
Guest Post by Fazel Hayati Fall always reminds me of my friend Peter Scholtes. It was during 2008 annual Deming Institute fall conference in Madison, Wisconsin when Peter said farewell to his friends and colleagues. He gave a keynote titled … Continue reading
George Box Webcast on Statistical Design in Quality Improvement
George Box lecture on Statistical Design in Quality Improvement at the Second International Tampere Conference in Statistics, University of Tampere, Finland (1987). Early on he shows a graph showing the problems with American cars steady over a 10 years period. … Continue reading
Posted in Creativity, Data, Innovation, Management, Process improvement, Psychology, Quality tools, Science, Statistics
Tagged control chart, Design of Experiments, Europe, experiments, George Box, interactions, learning, management history, Process improvement, Quality tools, Science, Statistics, webcast
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Cognition: How Your Mind Can Amaze and Betray You
The webcast above is from the excellent folks at Crash Course. This webcast provides another view into the area of Deming’s management system on the theory of knowledge (the one most people forget), how we know what we know and … Continue reading
Posted in Deming, Psychology
Tagged Deming, Psychology, Science, theory of knowledge, webcast
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Your Purpose Must Be About You
Guest post by Jurgen Appelo I’m a writer. It’s the one thing that I intend to do for the rest of my life. That means, when I focus on writing, I cannot focus on knitting. Somebody else will have to … Continue reading
Posted in Psychology, Systems thinking
Tagged aim, guest post, intrinsic motivation, motivation, Psychology, purpose, Systems thinking
1 Comment
George Box Articles Available for a Short Time
A collection of George Box articles have been selected for a virtual George Box issue by David M. Steinberg and made available online. George E. P. Box died in March 2013. He was a remarkably creative scientist and his celebrated … Continue reading
Posted in Creativity, Deming, Management, Psychology, Public Sector
Tagged Deming, George Box, management, Management Articles, management system, open access, Psychology, Public Sector, respect for people, Science, society, Statistics
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Innovative Thinking at Amazon: Paying Employees $5,000 to Quit
Amazon continues to be innovative not just in technology but with management thinking. Jeff Bezos has rejected the dictates espoused most vociferously by Wall Street mouthpieces and MBAs that encourage short term thinking and financial gimmicks which harm the long … Continue reading
Posted in Creativity, Innovation, Management, Psychology, Respect
Tagged Amazon, Bezos, Innovation, management, management system, managing people, respect for people, short term thinking, Systems thinking
1 Comment
Steve Jobs on Quality, Business and Joseph Juran
This webcast shows an interesting interview with Steve Jobs when he was with NeXT computer. He discusses quality, business and the experience of working with Dr. Juran at NeXT computer. The video is likely from around 1991. America’s in a … Continue reading
Analysis Must be Implemented by People to Provide Value
Guest Post by Bill Scherkenbach Every time I look at this picture, I think of Dr. Deming’s words to drive out fear and take joy in your work. We were talking in my home office when Sylvester saw a good … Continue reading
Posted in Deming, Psychology
Tagged Deming, guest post, Joy in Work, photos, Psychology, Statistics
1 Comment
Kleptocrat CEOs and Their Apologists
I am disgusted by the lack of ethical and moral fiber of many CEOs of the largest corporations (along with their cronies and apologists) in the USA. This lack comes out in many ways (see all the scandals at the … Continue reading
Posted in Economics, Investing, Psychology
Tagged business, commentary, ethics, executive pay, Investing, overpaid executives, respect for people
2 Comments
Out of Touch Executives Damage Companies: Go to the Gemba
When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading →