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ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
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Category Archives: Psychology
Taking Risks Based on Evidence
My opinion has long been that football teams are too scared to take an action that is smart but opens the coach to criticism. So instead of attempting to make it on 4th down (if you don’t understand American football, … Continue reading
Posted in Competition, Creativity, Data, Innovation, Management, Psychology
Tagged Creativity, evidence based management, experiments, fear, Innovation, leadership, Psychology, risk, sports
3 Comments
Stated Versus Revealed Preference
My father provided me a good example of the flawed thinking of relying on stated preference when I was growing up. Stated preference is, as you might deduce, the preferences voiced by customers when you ask. This is certainly useful … Continue reading
Posted in Customer focus, Popular, Psychology
Tagged Bill Hunter, Customer focus, food, Popular, Psychology, Quality tools, Statistics, theory of knowledge
8 Comments
Experience Teaches Nothing Without Theory
Experience teaches nothing. In fact there is no experience to record without theory… Without theory there is no learning… And that is their downfall. People copy examples and then they wonder what is the trouble. They look at examples and … Continue reading
Posted in Deming, Psychology, quote
Tagged curiouscat, Deming, learning, Psychology, quote, theory of knowledge
9 Comments
Executive Leadership
Senior executives must lead management improvement efforts. When senior executives only give lip service to management efforts the result is normally the same: little happens. When Dr. Deming was working with companies after the 1980’s NBC white paper, If Japan … Continue reading
Posted in Deming, Management, Psychology, Systems thinking
Tagged ASQ Influential Voices, business, Deming, executives, leadership, management, productivity
7 Comments
94% Belongs to the System
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special. Page 315 of Out of the Crisis by … Continue reading
Posted in Deming, Management, Popular, Psychology
Tagged blame, curiouscat, Deming, Joy in Work, managing people, organization as a system, Popular, quote, respect for people, Systems thinking
15 Comments
What Does Respect for People Actually Mean?
“Respect for People” is a great short hand statement. There is a great deal of complexity packed into those words. At the simplest level respect for people requires systems that are designed with people in mind – systems are not … Continue reading
Posted in Lean thinking, Management, Psychology
Tagged lean management, managing people, respect for people
2 Comments
Your Brain Can Jump to Incorrect Conclusions
How our brain works without us realizing it often is hugely beneficial, but it also creates some faulty conclusions at times. The video gives a good synopsis of the quick intuitive leaps our brains make all the time. These are … Continue reading
Posted in Fun, Psychology
Tagged learning, Psychology, system thinking, theory of knowledge
2 Comments
Podcast Discussion on Management Matters
I continue to record podcasts as I promote my new book – Management Matters: Building Enterprise Capability. This the second part, of 2, of my podcast with Joe Dager, Business 901: Management Matters to a Curious Cat. The first part … Continue reading
Posted in Books, Deming, Management, Psychology, Systems thinking
Tagged Books, build capability, Data, Deming, John Hunter, Joy in Work, management, podcast, Psychology, Six sigma, Software Development, Statistics, Systems thinking
1 Comment
Double Loop Learning Presentation by Benjamin Mitchell
Benjamin Mitchell – Using the Mutual Learning Model to achieve Double Loop Learning [the original video is not online anymore, I replaced it with another presentation by Benjamin on the same topic at a different conference at close to the … Continue reading
Posted in Management, Process improvement, Psychology, Software Development
Tagged change, communication, Deming, management, management webcast, Process improvement, Psychology, theory of knowledge
Comments Off on Double Loop Learning Presentation by Benjamin Mitchell
My New Book: Management Matters
I have a new book in progress: Management Matters. It is now available in “pre-release format” via leanpub. The idea I am experimenting with (supported by leanpub) is pre-publishing the book online. The ebook is available for purchase now, and … Continue reading
Posted in Books, curiouscat.com, Deming, Lean thinking, Management, Process improvement, Psychology, Quality tools, quote, Respect, Systems thinking
Tagged Books, curiouscat, Customer focus, Data, Deming, John Hunter, Lean thinking, management, respect for people, Six sigma, Systems thinking
3 Comments
