Category Archives: Psychology

My New Book: Management Matters

I have a new book in progress: Management Matters. It is now available in “pre-release format” via leanpub. The idea I am experimenting with (supported by leanpub) is pre-publishing the book online. The ebook is available for purchase now, and … Continue reading

Posted in Books, curiouscat.com, Deming, Lean thinking, Management, Process improvement, Psychology, Quality tools, quote, Respect, Systems thinking | Tagged , , , , , , , , , , | 3 Comments

Customers Are Often Irrational

Penney Pinching “The first rule is that there are no irrational customers,” Drucker wrote in Management: Tasks, Responsibilities, Practices. “Customers almost without exception behave rationally in terms of their own realities and their own situation.” “in terms of their own … Continue reading

Posted in Psychology | Tagged , , , , , , , | 6 Comments

Joy in Work in the Quality Improvement Field

As I mentioned previously, I will be posting on a topics raised by Paul Borawski, CEO, ASQ as part of ASQ Influential Voices. This month Paul’s post, Are Quality Professionals Happy On the Job? looks at job happiness in the … Continue reading

Posted in Career, Psychology | Tagged , , , , , , , | 4 Comments

Motivation, Rewards, Performance Appraisals and Your Career

In this interview Dan Pink again makes some great points relating to psychology, managing people and managing your career. Q. What kinds of programs can managers and companies put into place to motivate their workforce? Assuming companies are paying people … Continue reading

Posted in Creativity, Deming, Performance Appraisal, Psychology, Respect | Tagged , , , , , | 1 Comment

The Customer is the Purpose of Our Work

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider … Continue reading

Posted in Customer focus, Management, Psychology, quote, Respect, Systems thinking | Tagged , , , , , , , | 6 Comments

Respect for People: Optimize for Developer Happiness at Etsy

The webcast above discusses the culture of software engineering at Etsy (a very popular site providing a marketplace and community for small businesses – artisan focus). Some of the key points of the talk. Etsy trusts employees. Etsy’s strategy is … Continue reading

Posted in IT, Psychology, Respect, Software Development | Tagged , , , , , , , , , | 6 Comments

Selling Quality Improvement

In this month’s ASQ influential quality voices post, Paul Borawski asks How Do You “Sell” Quality? I am amazed how difficult it is to sell quality improvement. I look at organizations I interact with and easily see systemic failures due … Continue reading

Posted in Management, Psychology, Systems thinking | Tagged , , , , , , , , | 4 Comments

We are Being Ruined by the Best Efforts of People Who are Doing the Wrong Thing

Deming’s Second Theorem: “We are being ruined by best efforts.” What did Dr. Deming mean by this? Another quote by Dr. Deming might give you a clue? “Best efforts will not substitute for knowledge.” Irwin, the porcupine at the Animal … Continue reading

Posted in Deming, Management, Psychology, Systems thinking | Tagged , , , , , | 8 Comments

Taking What You Don’t Deserve, CEO Style

The excesses to which CEO’s and their board buddies go to in taking from corporate treasuries what they don’t deserve continues to amaze me. The level to which the bad behavior is accepted is apparent in the lack of progress … Continue reading

Posted in Deming, Economics, Investing, Management, Psychology, Respect | Tagged , , , , , | 5 Comments

Dr. Deming in 1980 on Product Quality in Japan and the USA

I posted an interesting document to the Curious Cat Management Library: it includes Dr. Deming’s comments as part of a discussion organized by the Government Accounting Office in 1980 on Quality in Japan and the United States. The document provides … Continue reading

Posted in Deming, Management, Psychology, Public Sector, Quality tools, quote, Respect, Statistics, Systems thinking | Tagged , , , , , , , , , , , , , , , , , , , | Comments Off on Dr. Deming in 1980 on Product Quality in Japan and the USA