[the broken link to the embedded video was removed]
Short webcast by Michael Ballé discusses what makes lean manufacturing different: going to where the work is done, standardize processes (from the gemba view), practice respect for people and continually improve. Lean thinking focuses on achieving better results and through that process improves trust and teamwork internally, as well as better supplier and customer relationships.
Related: Non-technical Control Chart Webcast – Mihaly Csikszentmihalyi: Creativity, Fulfillment and Flow – lean management, books, articles…
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