Tag Archives: decision making

The Importance of Critical Thinking and Challenging Assumptions

There are many factors that are important to effectively practice the management improvement ideas that I have discussed in this blog for over a decade. One of the most important is a culture that encourages critical thinking as well as … Continue reading

Posted in Data, Management, Process improvement, Psychology | Tagged , , , , , , , , , | 4 Comments

Customers Are Often Irrational

Penney Pinching “The first rule is that there are no irrational customers,” Drucker wrote in Management: Tasks, Responsibilities, Practices. “Customers almost without exception behave rationally in terms of their own realities and their own situation.” “in terms of their own … Continue reading

Posted in Psychology | Tagged , , , , , , , | 6 Comments

Innovate or “Play it Safe” to Avoid Risk

The Xooglers blog has some really interesting posts. In one, “But, but, that’s just crazy talk!” [the broken link was removed], Doug Edwards discusses a great example of what true leadership is about. In my defense, my background conspired against … Continue reading

Posted in Creativity, Google, Innovation, Management, quote | Tagged , , , , | 2 Comments