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Tag Archives: respect for people
The Customer is the Purpose of Our Work
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider … Continue reading
Posted in Customer focus, Management, Psychology, quote, Respect, Systems thinking
Tagged aim, Customer focus, customer service, food, Psychology, purpose, quote, respect for people
6 Comments
Respect for People: Optimize for Developer Happiness at Etsy
The webcast above discusses the culture of software engineering at Etsy (a very popular site providing a marketplace and community for small businesses – artisan focus). Some of the key points of the talk. Etsy trusts employees. Etsy’s strategy is … Continue reading
Posted in IT, Psychology, Respect, Software Development
Tagged culture, engineering, IT, Joy in Work, managing people, Psychology, respect for people, Software Development, teams, trust
6 Comments
Massively Unjust Executive Compensation Damages Companies and Investments
For years I have believed the massively unjust executive compensation packages have been doing great harm to American businesses. As an investor, one of the big risks that has to be evaluated is how much of the business profits executives … Continue reading
Posted in Deming, Management, Respect
Tagged bonus, Deming, ethics, executive pay, incentives, Investing, motivation, overpaid executives, respect for people
4 Comments
Management Improvement Blog Carnival #155
The Curious Cat management blog carnival is published 3 times a month with hand picked recent management blog posts. I also collect select management improvement articles and blog posts in the Curious Cat management article library. The annual management blog … Continue reading
Trust But Verify
The following are my comments, which were sparked by question “Trust, but verify. Is this a good example of Profound Knowledge in action?” on the Linked In Deming Institute group. Trust but verify makes sense to me. I think of … Continue reading
Posted in Data, Deming, Management, quote, Respect, Systems thinking
Tagged Deming, evidence based management, in-process measures, Psychology, Quality tools, quote, respect for people, Systems thinking
2 Comments
Dr. Deming in 1980 on Product Quality in Japan and the USA
I posted an interesting document to the Curious Cat Management Library: it includes Dr. Deming’s comments as part of a discussion organized by the Government Accounting Office in 1980 on Quality in Japan and the United States. The document provides … Continue reading
Posted in Deming, Management, Psychology, Public Sector, Quality tools, quote, Respect, Statistics, Systems thinking
Tagged continual improvement, curiouscat, Deming, government, Japan, Lean thinking, management, management history, managing people, Process improvement, Psychology, Public Sector, quality, Quality tools, quote, respect for people, SPC, Statistics, Systems thinking, variation
Comments Off on Dr. Deming in 1980 on Product Quality in Japan and the USA
Psychology of Improvement
Even if ideas are good and have significant importance (high value to customers, reduce waste dramatically, improve safety…) implementing the ideas can be difficult. Getting people to make an effort to improve a situation by simply laying out the dry … Continue reading
Manufacturing Skills Gap or Management Skills Gap?
I stumble across articles discussing the problem of manufacturers having difficulty finding workers with the skills they need (in the USA largely, but elsewhere too) somewhat regularly. While it is true that companies have this problem, I think looking at … Continue reading
Posted in Lean thinking, Management, Manufacturing, quote, Respect, Systems thinking
Tagged Career, Deming, hiring, jobs, lean manufacturing, long term thinking, management, managing people, Manufacturing, problem solving, quote, respect for people, Systems thinking, workplace improvement
3 Comments
Practical Ways to Respect People
What matters is not your stated respect for people but your revealed respect for people. Here are some ideas that I collected on how to practice respect for people. Don’t waste people’s time: have meetings only when necessary and provide … Continue reading
Rethinking or Moving Beyond Deming Often Just Means Applying More of What Dr. Deming Actually Said
Don Reinertsen – Is It Time to Rethink Deming? [the broken link was removed] AGILEMinds I feel very strongly about the value of Deming’s ideas. I am glad people challenge those ideas and try to push forward management thinking. Helping … Continue reading →