Tag Archives: retail

Respect People: Trust Them to Use good Judgment

Nordstrom’s employee handbook used to be presented on a single 5 x 8 card: Welcome to Nordstrom We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and … Continue reading

Posted in Deming, Lean thinking, Management, quote, Respect, Systems thinking | Tagged , , , , , , , | 3 Comments

Tesco Pauses USA Expansion

Pausing for reath at fresh & easy (Tesco’s USA stores) We’ve opened 31 stores in 66 days so far this year…now we’re pausing for breath… However, after opening our first 50, we planned to have a 3 month break from … Continue reading

Posted in Lean thinking, Management | Tagged , | 1 Comment

Not Lean Retailing

Renovating Home Depot [the broken link was removed], Business Week It is always dangerous to make too much of a magazine article, but Home Depot seems to be moving away from lean thinking in the following examples, to me anyway. … Continue reading

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