Tag Archives: retail

Respect People: Trust Them to Use good Judgment

Posted on October 28, 2010 by John Hunter

Nordstrom’s employee handbook used to be presented on a single 5 x 8 card: Welcome to Nordstrom We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and … Continue reading →

Posted in Deming, Lean thinking, Management, quote, Respect, Systems thinking | Tagged , , , , , , , | 3 Comments

Tesco Pauses USA Expansion

Posted on March 31, 2008 by John Hunter

Pausing for reath at fresh & easy (Tesco’s USA stores) We’ve opened 31 stores in 66 days so far this year…now we’re pausing for breath… However, after opening our first 50, we planned to have a 3 month break from … Continue reading →

Posted in Lean thinking, Management | Tagged , | 1 Comment

Not Lean Retailing

Posted on March 1, 2006 by John Hunter

Renovating Home Depot [the broken link was removed], Business Week It is always dangerous to make too much of a magazine article, but Home Depot seems to be moving away from lean thinking in the following examples, to me anyway. … Continue reading →

Posted in Customer focus, Lean thinking, Management | Tagged , , | Comments Off on Not Lean Retailing