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Tag Archives: managing people
Work and Life
I believe in efficiency a great deal (it is a big part of the reason I took to Deming and lean manufacturing – I find waste annoying). Vacation sure can seem inefficient. All these people that could be working, not … Continue reading
Posted in Management, Psychology, Systems thinking
Tagged Economics, managing people, Psychology, respect for people, Systems thinking
3 Comments
Respect People: Trust Them to Use good Judgment
Nordstrom’s employee handbook used to be presented on a single 5 x 8 card: Welcome to Nordstrom We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and … Continue reading
Posted in Deming, Lean thinking, Management, quote, Respect, Systems thinking
Tagged culture, management, managing people, Psychology, quote, respect for people, retail, Systems thinking
3 Comments
Posts on Managing People from Around the Web
My thoughts on managing people are based on Dr. Deming’s thoughts on management. The over-simplified explanation is that people want to do good work. Performance problems should be looked at first, second, third, fourth and fifth as problems with the … Continue reading
Create a System That Lets People Take Pride in Their Work
I believe I learned this from Peter Scholtes, though maybe I am remembering it wrong or explaining it wrong (so give him the credit and if I mess it up it is my fault). I believe there is a problem … Continue reading
Posted in Deming, Management, Psychology, Respect
Tagged Deming, Joy in Work, managing people, Psychology, respect for people
8 Comments
Dee Hock on Hiring
Great quote from Dee Hock, founder of Visa: Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; … Continue reading
Posted in Management, quote
Tagged curiouscat, hiring, leadership, managing people, quote
3 Comments
Build an Environment Where Intrinsic Motivation Flourishes
50 years after Douglas McGregor’s classic, The Human Side of Enterprise, too many managers still have not learned that using extrinsic motivation is not an effective way to manage complex human systems (organizations). The issue is important to me because … Continue reading
Posted in Career, Deming, Management, Process improvement, Psychology, quote, Respect, Systems thinking
Tagged Career, curiouscat, Deming, intrinsic motivation, Joy in Work, leadership, managing people, motivation, Psychology, quote, Systems thinking
12 Comments
How to Manage What You Can’t Measure
In Out of the Crisis, page 121, Dr. Deming wrote: the most important figures that one needs for management are unknown or unknowable (Lloyd S. Nelson, director of statistical methods for the Nashua corporation), but successful management must nevertheless take … Continue reading
Posted in Deming, Management, Popular, quote, Systems thinking
Tagged curiouscat, Data, Deming, management, managing people, Popular, quote, Statistics, Systems thinking, variation
12 Comments
The Problem is Likely Not the Person Pointing Out The Problem
I believe the problem is likely not the person pointing out the problem. Now granted I have often been that person. Part of what I have been tasked with doing in various jobs is finding ways to improve the performance … Continue reading
Building on Successful Improvement
Do ‘Quick Wins’ Hurt Lean Initiatives? This becomes very difficult, since in many organizations these executives have the strategic attention span equivalent to the life-cycle of a mayfly. When the ‘quick win’ approach is taken, the savings / impact becomes … Continue reading
Posted in Management, Psychology, quote, Systems thinking
Tagged build capacity, coaching, leadership, management, managing people, Psychology, quote, tips
3 Comments
Improving the Recruitment Process
I have thought the recruiting process for hiring staff was very inefficient. I still think it is very inefficient. Not only do companies waste time or resources we also do not do a good job systemically placing the right people … Continue reading
Posted in Career, Management
Tagged Career, hiring, management, managing people, respect for people
3 Comments
