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Tag Archives: IT
Management By IT Crowd Bosses
The IT Crowd is a great BBC show on an IT support office in a large organization. The IT staff are knowledgeable and tired of dealing with foolish users of IT. And you wouldn’t want to watch for any customer … Continue reading
Posted in IT, Management, Psychology, Respect
Tagged customer service, internet, IT, management, motivation, respect for people
3 Comments
Computer Network Operations Center Failures
Obviously many businesses are now dependent on computer Network Operations Centers (NOC). Some of these data centers can cause millions of dollars in lost sales each minute if they fail. So sound engineering, including off-site redundancy is critical. Authorize.net is … Continue reading
Posted in Customer focus, Economics, IT, Management, Systems thinking
Tagged customer service, engineering, IT, Systems thinking
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Google Innovates Again with Google Wave
Google Wave is a new tool for communication and collaboration on the web, coming later this year. They are developing this as an open access project. The creative team is lead by the creators for Google Maps (brothers Lars and … Continue reading
Posted in Creativity, Customer focus, Google, IT, Management, Process improvement, Software Development, webcast
Tagged Creativity, Google, Innovation, internet, IT, Software Development
1 Comment
Job Listings Online Filled with Jargon
The job market is not great, 9.4% unemployment in the USA, and not efficient either. At my full time job, we hired a ruby on rails developer (web programmer) this month, and are looking to hire another. Job listings online … Continue reading
Posted in Career, Management, Software Development
Tagged Career, IT, jobs, respect for people, Software Development
3 Comments
Build Your Business Slowly and Without Huge Cash Requirements
Get Rich Slow by Josh Quittner At no other time in recent history has it been easier or cheaper to start a new kind of company… These are Web-based businesses that cost almost nothing to get off the ground … … Continue reading
Posted in Career, Competition, Creativity, Innovation, Investing, IT, Management, Systems thinking
Tagged business, Career, Creativity, internet, IT, Lean thinking, Software Development, Systems thinking
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Newspaper Innovation In Kansas
The newspaper industry is facing challenging times. One success story is the Lawrence Journal-World in Lawrence, Kansas. I first heard about their efforts years ago: Watchful Eyes on Kansas Media Innovations, NPR, 2005 Many media companies hoped that convergence — … Continue reading
Posted in Creativity, Customer focus, Deming, Innovation, IT
Tagged Creativity, Customer focus, Deming, Innovation, internet, IT
1 Comment
Information Technology and Business Process Support
I moved from management improvement work into information technology work (where I continue to practice management improvement). Many IT practices follow quality management guidelines well (agile software development for one). I have found it far easier to design and provide … Continue reading
Does the Data Deluge Make the Scientific Method Obsolete?
The End of Theory: The Data Deluge Makes the Scientific Method Obsolete by Chris Anderson “All models are wrong, but some are useful.” So proclaimed statistician George Box 30 years ago, and he was right. But what choice did we … Continue reading
Posted in Creativity, Data, Innovation, Science
Tagged cool, Data, engineering, George Box, Google, Innovation, IT, quote, Science
7 Comments
Management Improvement Carnival #43
The management improvement carnival highlights posts helping managers do a better job on topics such as: leadership, customer focus, lean manufacturing, process improvement, managing people and innovation. Continue reading
Posted in Carnival
Tagged Carnival, IT, Lean thinking
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Deming’s 14 Points (for software development)
Deming’s 14 points (for software development) by Jamie Dinkelacker (Geo/Maps Engineering Program Manager at Google Inc. Focus on lean principles and agile practices for software development): W. Edwards Deming’s work on quality, while widely misinterpreted and misapplied in the USA, … Continue reading
Posted in Deming, Google, Management, Software Development
Tagged agile management, Deming, Google, IT, Software Development
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