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Category Archives: quote
Delighting Customers
If you have customers that see you as adequate you will keep customers based on inertia. But you have several big problems awaiting you. Those trying to win your customers business only have to overcome inertia – which can be … Continue reading
The Problem is Likely Not the Person Pointing Out The Problem
I believe the problem is likely not the person pointing out the problem. Now granted I have often been that person. Part of what I have been tasked with doing in various jobs is finding ways to improve the performance … Continue reading
Building on Successful Improvement
Do ‘Quick Wins’ Hurt Lean Initiatives? This becomes very difficult, since in many organizations these executives have the strategic attention span equivalent to the life-cycle of a mayfly. When the ‘quick win’ approach is taken, the savings / impact becomes … Continue reading
Posted in Management, Psychology, quote, Systems thinking
Tagged build capacity, coaching, leadership, management, managing people, Psychology, quote, tips
3 Comments
Frugal Innovation
First break all the rules The device is a masterpiece of simplification. The multiple buttons on conventional ECGs have been reduced to just four. The bulky printer has been replaced by one of those tiny gadgets used in portable ticket … Continue reading
Posted in Creativity, India, Innovation, quote
Tagged Creativity, disruptive innovation, Economics, Innovation, purpose, quote, simplicity
1 Comment
Classic Management Theories Are Still Relevant
Good management is good management: it doesn’t matter if someone figured out the good idea 100 years ago or last week. Are “Classic” Management Theories Still Relevant? It did make me wonder about the staying power of management models, processes, … Continue reading
Posted in Deming, Management, quote, Systems thinking
Tagged commentary, management, management experts, management history, Systems thinking, tips
6 Comments
Incentivizing Behavior Doesn’t Improve Results
In the webcast Dan Pink’s shares research results exploring human motivation and ideas on how to manage organization given the scientific research on motivation. “once a task called for even rudimentary cognitive skill a larger reward led to poorer performance” … Continue reading
Posted in Creativity, Data, Deming, Management, Psychology, quote, Respect, Science
Tagged extrinsic motivation, management research, management webcast, managing people, motivation, Psychology, purpose
3 Comments
Interruptions Can Severely Damage Performance
Interruptions can severely degrade your performance. The type of work you are doing impacts the cost greatly. I have spent some of my time programming web applications. When I am doing that interruptions are a huge drain on my performance … Continue reading
Ignoring Unpleasant Truths is Often Encouraged
We can’t Handle the Truth Unfortunately, the proverbial “kill the messenger” is alive and well in American business. People who speak the truth are often labeled as a non-team player, a disrupter, a trouble maker or the current tag of … Continue reading
Posted in Management, Process improvement, Psychology, quote, Systems thinking
Tagged Management, Process improvement, Psychology, quote, respect for people, Systems thinking
6 Comments
The Toyota Way – Two Pillars
Toyota is receiving plenty of criticism now, much of it for good reason. There is also a large amount of psychology involved. From what I have seen, the insurance companies still see better claims history (fewer and lower cost claims) … Continue reading
Posted in Deming, Lean thinking, Management, Manufacturing, Popular, Process improvement, quote, Respect, Toyota Production System (TPS)
Tagged continual improvement, curiouscat, lean management, lean manufacturing, Lean thinking, management, managing people, Popular, quote, respect for people, Toyota, Toyota Production System (TPS)
18 Comments
Involve IT Staff in Business Process Improvement
I started out basically working on management improvement from the start of my career. My makeup (I am never satisfied and figure things should always be better) along with a few traits, experiences and probably even genes made this a … Continue reading →