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ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
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Author Archives: John Hunter
Looking in the Mirror at Customer Focus
Most organizations say they are focused on meeting and exceeding customer needs. But, as a customer, this often isn’t what I experience. Delighting customers is critical to long term business success. Satisfied customers will remain your customers until they see … Continue reading
Posted in Customer focus, Innovation, Management, Systems thinking
Tagged culture, Customer focus, customer service, Innovation, Japan, management, strategy
1 Comment
Don’t Expect Short Quotes to Tell the Whole Story
When people try to use a short quote as an accurate encapsulation of a management concept they will often be disappointed. It is obvious that Dr. Deming believed that organizations failed to use data effectively to improve. He proposed that … Continue reading
Posted in Data, Management, quote, Statistics, Systems thinking
Tagged Data, Deming, quote, Statistics, Systems thinking, variation
4 Comments
The Importance of Critical Thinking and Challenging Assumptions
There are many factors that are important to effectively practice the management improvement ideas that I have discussed in this blog for over a decade. One of the most important is a culture that encourages critical thinking as well as … Continue reading
New JohnHunter.com Website
I have created a new web site for my personal site. I hope you like it. The home page now shows selected blog posts I have written about management, as well as on other topics: investing, software development, travel, software … Continue reading
Technological Innovation and Management
Technological innovation brings great opportunity for improving results and our quality of life. But transforming potential benefits into real results comes with many challenges. ASQ has asked their Influential Voices to explore the idea of the fourth industrial revolution: “this … Continue reading
Posted in Data, Innovation, Systems thinking
Tagged ASQ Influential Voices, Data, Innovation, organization as a system, Systems thinking, technology
2 Comments
Lessons on Competition from Mother Nature
An interesting short article by Joel Barker with some ideas to think about, Surviving the Fittest: New Lessons on Competition from Mother Nature As a result of this emerging body of research, we now must reexamine our competitive paradigm and … Continue reading
Posted in Competition, Systems thinking
Tagged complexity, interactions, Investing, risk, Systems thinking
1 Comment
Improving Management with Tools and Knowledge
Too often today I hear people disparaging management tools/concepts (PDSA cycle, mistake proofing, flowcharts, design of experiments, gemba…). The frequently voiced notion is that tools are being applied and not helping improve management in the organization. But it seems to … Continue reading
Posted in Quality tools, Systems thinking
Tagged culture, interactions, management concepts, management system, management tool, Quality tools
1 Comment
Organizations as Social Systems
Organizations are social systems made up of people. Social systems often amplify what happens. If good things happen, more good things often follow. When bad things happen, more bad things often follow. To improve it is wise to this into … Continue reading
Posted in Management, Psychology, Systems thinking
Tagged leadership, organization as a system, Systems thinking
2 Comments
Robots for Health Care from Toyota
Japan has an extremely rapidly aging population. This increases the need for health care and for assistance with everyday tasks from the elderly. Japan is also among the leading countries for developing robots for health care and living assistance. I … Continue reading
Posted in Innovation, IT
Tagged engineering, Health care, Innovation, Japan, long term thinking, system thinking, Toyota
Comments Off on Robots for Health Care from Toyota
Interviews on Software Testing
I haven’t added a new post here recently. One of the things that has been keeping me busy is putting together some interviews on software testing. Here are excerpts from 3 of the interviews: Testing Smarter with Alan Page Hexawise: … Continue reading
Posted in Software Development
Tagged interview, Software Development, software testing
Comments Off on Interviews on Software Testing
