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Tag Archives: Psychology
Management Improvement Carnival #149
Jon Miller hosts Management Improvement Carnival #149 looking at blog posts examining motivation, highlights include: a wonderful cat photo Kevin Meyer found some bright spots on his trip to India and documented them in several fun articles in Evolving Excellence. … Continue reading
Psychology of Improvement
Even if ideas are good and have significant importance (high value to customers, reduce waste dramatically, improve safety…) implementing the ideas can be difficult. Getting people to make an effort to improve a situation by simply laying out the dry … Continue reading
Practical Ways to Respect People
What matters is not your stated respect for people but your revealed respect for people. Here are some ideas that I collected on how to practice respect for people. Don’t waste people’s time: have meetings only when necessary and provide … Continue reading
The Impact of Leadership on Business Outcomes
Guest post by Joe Folkman Have you ever been part of an organization where things were proceeding smoothly, where goals were achieved, people were busy and the organization was doing well? Then, a new leader came and everything suddenly changed … Continue reading
Posted in Customer focus, Psychology
Tagged customer service, guest post, leadership, Psychology
6 Comments
You’ve Got to Find What You Love
Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love … Continue reading
Posted in Creativity, Deming, Education, Fun, Innovation, Psychology, quote
Tagged Career, Creativity, Education, Innovation, inspiration, intrinsic motivation, jobs, Joy in Work, motivation, Psychology, respect for people, Software Development
9 Comments
Interviewing: I and We
In response to: say “I” — not “we” — in your interviews If you are a manager you need to lead teams, lead projects and improve work systems. In an interview I believe you need to say specifically what you … Continue reading
Posted in Career, Management, Process improvement, Psychology, Systems thinking
Tagged build capacity, Career, jobs, managing people, Process improvement, Psychology, Systems thinking
2 Comments
Rude Behavior Costs Companies
Approximately one-third of consumers surveyed reported they’re treated rudely by an employee on an average of once a month and that these and other episodes of uncivil worker behavior make them less likely to patronize those businesses. Customers rarely report … Continue reading
Posted in Competition, Customer focus, Psychology, Respect
Tagged bad service, Customer focus, customer service, management research, Psychology, respect for people
6 Comments
The Theory of Knowledge in Deming’s Management System: How Do We Know What We Know?
I contributed an article to the Process Excellence Network’s Deming Files that was published yesterday: How Do We Know What We Know?. I took on the task of explaining the theory of knowledge, as one article in a four part … Continue reading
Many Good Employees Want to Continue to Do Their Current Job Well
Far too much focus on managing people is given to helping them get ahead. Yes many people want to be promoted, and it is good to help them. But I would guess a majority of people really don’t (at this … Continue reading
Posted in Management, Psychology, Respect
Tagged coaching, management, managing people, motivation, Psychology, respect for people
1 Comment
Rethinking or Moving Beyond Deming Often Just Means Applying More of What Dr. Deming Actually Said
Don Reinertsen – Is It Time to Rethink Deming? [the broken link was removed] AGILEMinds I feel very strongly about the value of Deming’s ideas. I am glad people challenge those ideas and try to push forward management thinking. Helping … Continue reading →