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Tag Archives: Psychology
Customers Are Often Irrational
Penney Pinching “The first rule is that there are no irrational customers,” Drucker wrote in Management: Tasks, Responsibilities, Practices. “Customers almost without exception behave rationally in terms of their own realities and their own situation.” “in terms of their own … Continue reading
Joy in Work in the Quality Improvement Field
As I mentioned previously, I will be posting on a topics raised by Paul Borawski, CEO, ASQ as part of ASQ Influential Voices. This month Paul’s post, Are Quality Professionals Happy On the Job? looks at job happiness in the … Continue reading
Posted in Career, Psychology
Tagged ASQ Influential Voices, Career, Joy in Work, managing people, Psychology, quality, respect for people, Software Development
4 Comments
Motivation, Rewards, Performance Appraisals and Your Career
In this interview Dan Pink again makes some great points relating to psychology, managing people and managing your career. Q. What kinds of programs can managers and companies put into place to motivate their workforce? Assuming companies are paying people … Continue reading
Posted in Creativity, Deming, Performance Appraisal, Psychology, Respect
Tagged Career, intrinsic motivation, managing people, motivation, Psychology, respect for people
1 Comment
The Customer is the Purpose of Our Work
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider … Continue reading
Posted in Customer focus, Management, Psychology, quote, Respect, Systems thinking
Tagged aim, Customer focus, customer service, food, Psychology, purpose, quote, respect for people
6 Comments
Respect for People: Optimize for Developer Happiness at Etsy
The webcast above discusses the culture of software engineering at Etsy (a very popular site providing a marketplace and community for small businesses – artisan focus). Some of the key points of the talk. Etsy trusts employees. Etsy’s strategy is … Continue reading
Posted in IT, Psychology, Respect, Software Development
Tagged culture, engineering, IT, Joy in Work, managing people, Psychology, respect for people, Software Development, teams, trust
6 Comments
Selling Quality Improvement
In this month’s ASQ influential quality voices post, Paul Borawski asks How Do You “Sell” Quality? I am amazed how difficult it is to sell quality improvement. I look at organizations I interact with and easily see systemic failures due … Continue reading
We are Being Ruined by the Best Efforts of People Who are Doing the Wrong Thing
Deming’s Second Theorem: “We are being ruined by best efforts.” What did Dr. Deming mean by this? Another quote by Dr. Deming might give you a clue? “Best efforts will not substitute for knowledge.” Irwin, the porcupine at the Animal … Continue reading
Posted in Deming, Management, Psychology, Systems thinking
Tagged Deming, Fun, management, Psychology, Systems thinking, theory of knowledge
8 Comments
Trust But Verify
The following are my comments, which were sparked by question “Trust, but verify. Is this a good example of Profound Knowledge in action?” on the Linked In Deming Institute group. Trust but verify makes sense to me. I think of … Continue reading
Posted in Data, Deming, Management, quote, Respect, Systems thinking
Tagged Deming, evidence based management, in-process measures, Psychology, Quality tools, quote, respect for people, Systems thinking
2 Comments
Be Thankful for Customer That Are Complaining, They Haven’t Given Up All Hope
I ran across this message and liked it (by wuqi256): My time spent in a fast food chain (factory worker on weekends and security guard at night, yes really thanks to them, i have great jobs like that) when i … Continue reading
Posted in Customer focus
Tagged Creativity, Customer focus, customer service, Process improvement, Psychology
1 Comment
Dr. Deming in 1980 on Product Quality in Japan and the USA
I posted an interesting document to the Curious Cat Management Library: it includes Dr. Deming’s comments as part of a discussion organized by the Government Accounting Office in 1980 on Quality in Japan and the United States. The document provides … Continue reading
Posted in Deming, Management, Psychology, Public Sector, Quality tools, quote, Respect, Statistics, Systems thinking
Tagged continual improvement, curiouscat, Deming, government, Japan, Lean thinking, management, management history, managing people, Process improvement, Psychology, Public Sector, quality, Quality tools, quote, respect for people, SPC, Statistics, Systems thinking, variation
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